Escalations Queue

Escalation / TELCO-53FBD4

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

FirstBank

Transaction ID TRX-20261018-EA722A
Customer MSISDN 2348687830654
Amount ₦2000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 15:26:02

Reseller

Primus VAS

Transaction ID AGG-B2EB04
Reseller Primus VAS
Merchant Ref TRX-20261018-EA722A
Status ROUTED
Selected Telco GLO
Timestamp Oct 18, 2026 15:26:03

Telco

Glo

Transaction ID TELCO-53FBD4
Telco Glo
Aggregator Ref AGG-B2EB04
MSISDN 2348687830654
Value 1900
Status FAILED
Timestamp Oct 18, 2026 15:26:05

Escalation Summary

Created At

Oct 18, 2026 15:26:05

Duration

527h 39m 59s

Resolved At

—

Type

Telco Transaction Failed