Escalations Queue

1

Escalations Queue

View Error Codes Export

Active Escalations

13304

AVG SLA Breach Duration

847h 32m 23s

Retries In-flight

0

Auto-reversal pending

0

- Telco Reported Failure

Manual intervention required for transaction

16:24
AGGR. MNO DURATION DETAILS ERROR CODE STATUS ACTION
NexBridge Glo 526h 23m 24s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom Glo 526h 25m 53s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom MTN 526h 32m 3s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom Airtel 526h 32m 15s Telco Transaction Failed TEL 500 PENDING
Primus VAS Airtel 526h 32m 56s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom 9Mobile 526h 33m 11s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom Glo 526h 38m 20s Telco Transaction Failed TEL 500 PENDING
Telcos Direct MTN 526h 44m 3s Telco Transaction Failed TEL 500 PENDING
NexBridge 9Mobile 526h 46m 15s Telco Transaction Failed TEL 500 PENDING
Telcos Direct Glo 526h 47m 20s Telco Transaction Failed TEL 500 PENDING
Primus VAS Glo 526h 54m 18s Telco Transaction Failed TEL 500 PENDING
NexBridge MTN 527h 1m 41s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom Glo 527h 2m 0s Telco Transaction Failed TEL 500 PENDING
Telcos Direct 9Mobile 527h 5m 9s Telco Transaction Failed TEL 500 PENDING
Telcos Direct MTN 527h 10m 49s Telco Transaction Failed TEL 500 PENDING
Telcos Direct Airtel 527h 13m 10s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom Glo 527h 15m 47s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom MTN 527h 17m 53s Telco Transaction Failed TEL 500 PENDING
Primus VAS Glo 527h 21m 56s Telco Transaction Failed TEL 500 PENDING
Cordis Telcom Airtel 527h 24m 2s Telco Transaction Failed TEL 500 PENDING

Error Code Summary (Today)

CODE DESCRIPTION RESPONSIBLE COUNT % OF FAILURES
No error codes found

Resolved (Today)

  • No escalations resolved today
Auto-Resolution Rate 0.0%

Escalation by MNO (Pending)

Airtel 25.8%
9Mobile 25.0%
MTN 24.6%
Glo 24.6%