CBN Oversight Dashboard

1

System-wide • Real-time • November 2026

TX Success Rate Today

0.0%

Live system metric

Consumer Complaints MTD

0

Active escalations

Avg Refund Time

N/A

Escalation resolution proxy

Auto Resolution Rate

0.0%

Target: 95%

24h Refund SLA Compliance

100%

All Reversals in SLA

Failure Rate Trend (25 Days)

Week 1: 6.4%

Today: 0%

Settlement Integrity Check

Total Debits (Nov"|445678ppWAT MTD) ₦0
Successfully Provisioned ₦0
Auto-Reversed ₦0
Switch-Credited N/A
Unresolved-GAP ₦0

All settlements verified

Consumer Complaint Log (Nov"|445875ppWAT MTD)

Complaint Ref Merchant Reseller MNO Switch-Txn-ID Amount Type Opened Error Code Status
ESC-13304 Kuda MFB NexBridge Glo VAS-1792337075-A343BA59DF83 500.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13303 FirstBank Cordis Telcom Glo VAS-1792336926-B3CF069722A7 1000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13302 GTBank Cordis Telcom MTN VAS-1792336556-39D7AC392FCE 2000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13301 Palmpay Cordis Telcom Airtel VAS-1792336541-D081F2111297 2000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13300 Kuda MFB Primus VAS Airtel VAS-1792336504-C836419970F7 2000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13299 Stanbic IBTC Cordis Telcom 9Mobile VAS-1792336489-378DB3052161 1500.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13298 Access Bank Cordis Telcom Glo VAS-1792336178-8A513C74A36F 1000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13297 Stanbic IBTC Telcos Direct MTN VAS-1792335837-549E0741A87B 1000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13296 Access Bank NexBridge 9Mobile VAS-1792335704-DD321CE4645F 2000.00 Telco Transaction Failed Oct 18 TEL 500 Pending
ESC-13295 MoMo PSB Telcos Direct Glo VAS-1792335638-FBFAEFAF1423 500.00 Telco Transaction Failed Oct 18 TEL 500 Pending

• 142 complaints this month. Prior to Switch, VTU was a top-3 NCC complaint category. Now projected to exit top-10.

Success Rate By Merchant

Top & Bottom 5
All Merchants Type
00:00
23:59

Industry Success Rate By Day (Nov 2026)

Oct 16 Oct 28 Nov 09

Dips on Oct 16, Oct 17, Oct 18. Overall MTD rate: 0.0%

Success Rate by Reseller

No reseller data today