Settings

SLA threshold changes require approval from a secondary Switch Administrator. Changes take effect on next billing cycle.

SLA Configurations by Party Type

Reseller SLAs

SLA TYPE	VALUE	UNIT	MIN THRESHOLD	MAX THRESHOLD
CONSECUTIVE_FAILURES		COUNT
SUCCESS_RATE		PERCENT
TXN_COMPLETION		MS
UPTIME		PERCENT

Telco SLAs

SLA TYPE	VALUE	UNIT	MIN THRESHOLD	MAX THRESHOLD
AVG_RESPONSE_TIME_WINDOW		MS
CONSECUTIVE_FAILURES		COUNT
SUCCESS_RATE		PERCENT
SUCCESS_RATE_WINDOW		PERCENT
TXN_COMPLETION		MS
UPTIME		PERCENT

Merchant SLAs

SLA TYPE	VALUE	UNIT	MIN THRESHOLD	MAX THRESHOLD
SUCCESS_RATE		PERCENT
TXN_COMPLETION		SECONDS
UPTIME		PERCENT

Consumer Refund SLAs (CBN-Aligned)

MNO Failure — Reversal SLA (hours)

Aggr Failure — Reversal SLA (hours)

Dispute Resolution SLA (hours)

Switch Credit Issue Time (min)