Escalations Queue

Escalation / TELCO-052802

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

FirstBank

Transaction ID TRX-20261018-275CF5
Customer MSISDN 2348110396074
Amount ₦5000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 15:34:44

Reseller

Telcos Direct

Transaction ID AGG-791946
Reseller Telcos Direct
Merchant Ref TRX-20261018-275CF5
Status ROUTED
Selected Telco AIRTEL
Timestamp Oct 18, 2026 15:34:50

Telco

Airtel

Transaction ID TELCO-052802
Telco Airtel
Aggregator Ref AGG-791946
MSISDN 2348110396074
Value 4750
Status FAILED
Timestamp Oct 18, 2026 15:34:51

Escalation Summary

Created At

Oct 18, 2026 15:34:51

Duration

527h 31m 14s

Resolved At

—

Type

Telco Transaction Failed