Escalations Queue

Escalation / TELCO-883DAC

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

Palmpay

Transaction ID TRX-20261018-C2E23B
Customer MSISDN 2348336367705
Amount ₦2000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 15:37:09

Reseller

Telcos Direct

Transaction ID AGG-E77627
Reseller Telcos Direct
Merchant Ref TRX-20261018-C2E23B
Status ROUTED
Selected Telco MTN
Timestamp Oct 18, 2026 15:37:10

Telco

MTN

Transaction ID TELCO-883DAC
Telco MTN
Aggregator Ref AGG-E77627
MSISDN 2348336367705
Value 1900
Status FAILED
Timestamp Oct 18, 2026 15:37:12

Escalation Summary

Created At

Oct 18, 2026 15:37:13

Duration

527h 28m 52s

Resolved At

—

Type

Telco Transaction Failed