Escalations Queue

Escalation / TELCO-61DF0A

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

Palmpay

Transaction ID TRX-20261018-2A05B8
Customer MSISDN 2348235885145
Amount ₦1000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 15:42:49

Reseller

Telcos Direct

Transaction ID AGG-9256ED
Reseller Telcos Direct
Merchant Ref TRX-20261018-2A05B8
Status ROUTED
Selected Telco 9MOBILE
Timestamp Oct 18, 2026 15:42:51

Telco

9Mobile

Transaction ID TELCO-61DF0A
Telco 9Mobile
Aggregator Ref AGG-9256ED
MSISDN 2348235885145
Value 950
Status FAILED
Timestamp Oct 18, 2026 15:42:51

Escalation Summary

Created At

Oct 18, 2026 15:42:51

Duration

527h 23m 12s

Resolved At

—

Type

Telco Transaction Failed