Escalations Queue

Escalation / TELCO-2185BA

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

MoMo PSB

Transaction ID TRX-20261018-004688
Customer MSISDN 2348552372107
Amount ₦500.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 16:00:33

Reseller

Telcos Direct

Transaction ID AGG-D2182E
Reseller Telcos Direct
Merchant Ref TRX-20261018-004688
Status ROUTED
Selected Telco GLO
Timestamp Oct 18, 2026 16:00:39

Telco

Glo

Transaction ID TELCO-2185BA
Telco Glo
Aggregator Ref AGG-D2182E
MSISDN 2348552372107
Value 475
Status FAILED
Timestamp Oct 18, 2026 16:00:40

Escalation Summary

Created At

Oct 18, 2026 16:00:40

Duration

527h 5m 25s

Resolved At

—

Type

Telco Transaction Failed