Escalations Queue

Escalation / TELCO-689A48

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

Access Bank

Transaction ID TRX-20261018-DBA740
Customer MSISDN 2348855775882
Amount ₦2000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 16:01:35

Reseller

NexBridge

Transaction ID AGG-208F7E
Reseller NexBridge
Merchant Ref TRX-20261018-DBA740
Status ROUTED
Selected Telco 9MOBILE
Timestamp Oct 18, 2026 16:01:45

Telco

9Mobile

Transaction ID TELCO-689A48
Telco 9Mobile
Aggregator Ref AGG-208F7E
MSISDN 2348855775882
Value 1900
Status FAILED
Timestamp Oct 18, 2026 16:01:46

Escalation Summary

Created At

Oct 18, 2026 16:01:46

Duration

527h 4m 18s

Resolved At

—

Type

Telco Transaction Failed