Escalations Queue

Escalation / TELCO-DB03AD

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

Stanbic IBTC

Transaction ID TRX-20261018-91FC8A
Customer MSISDN 2348184358554
Amount ₦1000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 16:03:53

Reseller

Telcos Direct

Transaction ID AGG-7992F5
Reseller Telcos Direct
Merchant Ref TRX-20261018-91FC8A
Status ROUTED
Selected Telco MTN
Timestamp Oct 18, 2026 16:03:57

Telco

MTN

Transaction ID TELCO-DB03AD
Telco MTN
Aggregator Ref AGG-7992F5
MSISDN 2348184358554
Value 950
Status FAILED
Timestamp Oct 18, 2026 16:03:57

Escalation Summary

Created At

Oct 18, 2026 16:03:58

Duration

527h 2m 9s

Resolved At

—

Type

Telco Transaction Failed