Escalations Queue

Escalation / TELCO-BB5E7D

PENDING Error: TEL 500 — Telco Reported Failure

Merchant

FirstBank

Transaction ID TRX-20261018-43F1AF
Customer MSISDN 2348211818238
Amount ₦1000.00
Type AIRTIME
Status INITIATED
Timestamp Oct 18, 2026 16:21:59

Reseller

Cordis Telcom

Transaction ID AGG-FF0288
Reseller Cordis Telcom
Merchant Ref TRX-20261018-43F1AF
Status ROUTED
Selected Telco GLO
Timestamp Oct 18, 2026 16:22:06

Telco

Glo

Transaction ID TELCO-BB5E7D
Telco Glo
Aggregator Ref AGG-FF0288
MSISDN 2348211818238
Value 950
Status FAILED
Timestamp Oct 18, 2026 16:22:07

Escalation Summary

Created At

Oct 18, 2026 16:22:07

Duration

526h 43m 59s

Resolved At

—

Type

Telco Transaction Failed