SLA BREACH - Provider response exceeded threshold
16:22:02Retry sequence initiated • Auto-reversal triggers automatically if retry fails.
TRANSACTION INFO
Transaction ID
VAS-1792250532-17546152EED9
Merchant / FI
Palmpay
Reseller
Telcos Direct
Telco
Airtel
Type
AIRTIME
Amount
₦5000.00
MSISDN
2348614307738
Duration
12.00s
COMMISSION ACCRUAL (On Success)
Merchant (2.5%)
₦25.00
Reseller (1.0%)
₦10.00
MNO Total - 4.5%
₦45.00
Commission held pending resolution of state
AUDIT TRAIL - IMMUTABLE EVENT LOG
16:22:02
TXN INITIATED - Received from Merchant
16:22:02
ROUTED - Forwarded to Telcos Direct
16:22:14
TELCO RESPONSE - Awaiting final confirmation
16:22:14
SLA BREACH - MS 00
RESOLUTION OPTIONS
Retry (in progress)
• Active
Auto-reversal (queued)
Pending
Switch Credit (manual)
• Available