SLA BREACH - Provider response exceeded threshold
08:52:17Retry sequence initiated • Auto-reversal triggers automatically if retry fails.
TRANSACTION INFO
Transaction ID
VAS-1792309944-DCEEB963954E
Merchant / FI
Palmpay
Reseller
Telcos Direct
Telco
Glo
Type
AIRTIME
Amount
₦5000.00
MSISDN
2348718928939
Duration
7.00s
COMMISSION ACCRUAL (On Success)
Merchant (2.5%)
₦25.00
Reseller (1.0%)
₦10.00
MNO Total - 4.5%
₦45.00
Commission held pending resolution of state
AUDIT TRAIL - IMMUTABLE EVENT LOG
08:52:17
TXN INITIATED - Received from Merchant
08:52:17
ROUTED - Forwarded to Telcos Direct
08:52:24
TELCO RESPONSE - Awaiting final confirmation
08:52:24
SLA BREACH - MS 00
RESOLUTION OPTIONS
Retry (in progress)
• Active
Auto-reversal (queued)
Pending
Switch Credit (manual)
• Available