SLA BREACH - Provider response exceeded threshold
14:02:49Retry sequence initiated • Auto-reversal triggers automatically if retry fails.
TRANSACTION INFO
Transaction ID
VAS-1792328600-424A5E22EE33
Merchant / FI
Palmpay
Reseller
Cordis Telcom
Telco
Glo
Type
AIRTIME
Amount
₦2000.00
MSISDN
2348293742606
Duration
33.00s
COMMISSION ACCRUAL (On Success)
Merchant (2.5%)
₦25.00
Reseller (1.0%)
₦10.00
MNO Total - 4.5%
₦45.00
Commission held pending resolution of state
AUDIT TRAIL - IMMUTABLE EVENT LOG
14:02:49
TXN INITIATED - Received from Merchant
14:02:49
ROUTED - Forwarded to Cordis Telcom
14:03:22
TELCO RESPONSE - Awaiting final confirmation
14:03:22
SLA BREACH - MS 00
RESOLUTION OPTIONS
Retry (in progress)
• Active
Auto-reversal (queued)
Pending
Switch Credit (manual)
• Available