SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4845 | Oct 19 | FirstBank | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4844 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20261019-4843 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4842 | Oct 19 | NexBridge | Success Rate | 95.0% | 92.9% | 1 | QUEUED | OPEN |
| SLB-20261019-4841 | Oct 19 | Glo | Success Rate | 95.0% | 86.7% | 2 | QUEUED | OPEN |
| SLB-20261019-4840 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 87.8% | 5 | QUEUED | CLOSED |
| SLB-20261019-4839 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 89.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4838 | Oct 19 | Primus VAS | Success Rate | 95.0% | 92.4% | 6 | QUEUED | OPEN |
| SLB-20261019-4837 | Oct 19 | Glo | Success Rate | 95.0% | 91.7% | 9 | QUEUED | CLOSED |
| SLB-20261019-4836 | Oct 19 | Airtel | Success Rate | 95.0% | 92.2% | 7 | QUEUED | OPEN |
| SLB-20261019-4835 | Oct 19 | MTN | Success Rate | 95.0% | 94.0% | 5 | QUEUED | OPEN |
| SLB-20261019-4834 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 10 | QUEUED | OPEN |
| SLB-20261019-4833 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 15 | QUEUED | CLOSED |
| SLB-20261019-4832 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.6% | 11 | QUEUED | CLOSED |
| SLB-20261019-4831 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 13 | QUEUED | OPEN |
| SLB-20261019-4830 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 13 | QUEUED | CLOSED |
| SLB-20261019-4829 | Oct 19 | MTN | Success Rate | 95.0% | 94.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4828 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 18 | QUEUED | CLOSED |
| SLB-20261019-4827 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.8% | 25 | QUEUED | CLOSED |
| SLB-20261019-4826 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 16 | QUEUED | CLOSED |
Page 1 of 243 (4845 total)
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:04:17 | VAS-1792307055-1DECBE971FC9 | AGGREGATOR | TXN_COMPLETION | 943.50ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 08:04:13 | VAS-1792307051-818F85522338 | AGGREGATOR | TXN_COMPLETION | 1830.16ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:04:13 | VAS-1792307051-818F85522338 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:04:08 | VAS-1792307046-E29C52199B92 | AGGREGATOR | TXN_COMPLETION | 2199.87ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 08:04:04 | VAS-1792307041-3D08AC75079B | TELCO | TXN_COMPLETION | 1270.61ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:04:04 | VAS-1792307041-3D08AC75079B | AGGREGATOR | TXN_COMPLETION | 1977.92ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 08:03:58 | VAS-1792307036-9A923B37E7FE | AGGREGATOR | TXN_COMPLETION | 2346.98ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 08:03:52 | VAS-1792307031-A6CB1AA0EF47 | AGGREGATOR | TXN_COMPLETION | 1043.44ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 08:03:43 | VAS-1792307021-4242D8871A44 | AGGREGATOR | TXN_COMPLETION | 1330.27ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:03:43 | VAS-1792307021-4242D8871A44 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:03:37 | VAS-1792307016-16D9554DF34C | AGGREGATOR | TXN_COMPLETION | 415.78ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 08:03:37 | VAS-1792307016-16D9554DF34C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 08:03:25 | VAS-1792307002-6B2F9BFAF4B2 | AGGREGATOR | TXN_COMPLETION | 2496.23ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:03:25 | VAS-1792307002-6B2F9BFAF4B2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:02:59 | VAS-1792306977-C0A40A96F93D | TELCO | TXN_COMPLETION | 1586.44ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:02:54 | VAS-1792306972-9D2F91227592 | AGGREGATOR | TXN_COMPLETION | 1813.89ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:02:54 | VAS-1792306972-9D2F91227592 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:02:48 | VAS-1792306967-7C234709B471 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:02:38 | VAS-1792306957-034050A7F742 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 08:02:29 | VAS-1792306947-83F3AF818A9F | TELCO | TXN_COMPLETION | 1080.15ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |