SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261019-4845 Oct 19 FirstBank Success Rate 90.0% 83.3% 1 QUEUED OPEN
SLB-20261019-4844 Oct 19 Kuda MFB Success Rate 90.0% 50.0% 1 QUEUED OPEN
SLB-20261019-4843 Oct 19 Cordis Telcom Success Rate 95.0% 83.3% 1 QUEUED OPEN
SLB-20261019-4842 Oct 19 NexBridge Success Rate 95.0% 92.9% 1 QUEUED OPEN
SLB-20261019-4841 Oct 19 Glo Success Rate 95.0% 86.7% 2 QUEUED OPEN
SLB-20261019-4840 Oct 19 Kuda MFB Success Rate 90.0% 87.8% 5 QUEUED CLOSED
SLB-20261019-4839 Oct 19 Cordis Telcom Success Rate 95.0% 89.1% 11 QUEUED CLOSED
SLB-20261019-4838 Oct 19 Primus VAS Success Rate 95.0% 92.4% 6 QUEUED OPEN
SLB-20261019-4837 Oct 19 Glo Success Rate 95.0% 91.7% 9 QUEUED CLOSED
SLB-20261019-4836 Oct 19 Airtel Success Rate 95.0% 92.2% 7 QUEUED OPEN
SLB-20261019-4835 Oct 19 MTN Success Rate 95.0% 94.0% 5 QUEUED OPEN
SLB-20261019-4834 Oct 19 Telcos Direct Success Rate 95.0% 94.7% 10 QUEUED OPEN
SLB-20261019-4833 Oct 19 Cordis Telcom Success Rate 95.0% 92.3% 15 QUEUED CLOSED
SLB-20261019-4832 Oct 19 Primus VAS Success Rate 95.0% 93.6% 11 QUEUED CLOSED
SLB-20261019-4831 Oct 19 9Mobile Success Rate 95.0% 93.5% 13 QUEUED OPEN
SLB-20261019-4830 Oct 19 Glo Success Rate 95.0% 93.1% 13 QUEUED CLOSED
SLB-20261019-4829 Oct 19 MTN Success Rate 95.0% 94.1% 11 QUEUED CLOSED
SLB-20261019-4828 Oct 19 Telcos Direct Success Rate 95.0% 93.5% 18 QUEUED CLOSED
SLB-20261019-4827 Oct 19 Cordis Telcom Success Rate 95.0% 91.8% 25 QUEUED CLOSED
SLB-20261019-4826 Oct 19 Primus VAS Success Rate 95.0% 94.0% 16 QUEUED CLOSED

Page 1 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 05:24:03 VAS-1792297440-4E330728CEA7 TELCO TXN_COMPLETION 1942.33ms 500.00ms MoMo PSB Telcos Direct MTN
2026-10-18 05:24:03 VAS-1792297440-4E330728CEA7 AGGREGATOR TXN_COMPLETION 438.47ms 400.00ms MoMo PSB Telcos Direct MTN
2026-10-18 05:24:03 VAS-1792297440-4E330728CEA7 MERCHANT TXN_COMPLETION 7.00s 5.00s MoMo PSB Telcos Direct MTN
2026-10-18 05:23:51 VAS-1792297430-51EEA3A166FD AGGREGATOR TXN_COMPLETION 404.98ms 400.00ms Kuda MFB Cordis Telcom MTN
2026-10-18 05:23:43 VAS-1792297421-6CC433064763 TELCO TXN_COMPLETION 1926.94ms 500.00ms Kuda MFB Telcos Direct Glo
2026-10-18 05:23:43 VAS-1792297421-6CC433064763 MERCHANT TXN_COMPLETION 13.00s 5.00s Kuda MFB Telcos Direct Glo
2026-10-18 05:23:37 VAS-1792297416-F860E01D9799 TELCO TXN_COMPLETION 1378.49ms 500.00ms MoMo PSB Primus VAS 9Mobile
2026-10-18 05:23:37 VAS-1792297416-F860E01D9799 MERCHANT TXN_COMPLETION 27.00s 5.00s MoMo PSB Primus VAS 9Mobile
2026-10-18 05:23:33 VAS-1792297411-D3902163F409 AGGREGATOR TXN_COMPLETION 1627.97ms 400.00ms FirstBank NexBridge Glo
2026-10-18 05:23:33 VAS-1792297411-D3902163F409 MERCHANT TXN_COMPLETION 13.00s 5.00s FirstBank NexBridge Glo
2026-10-18 05:23:26 VAS-1792297406-A004484AA803 MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB NexBridge MTN
2026-10-18 05:23:17 VAS-1792297396-02D3C4F6A73E MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB NexBridge MTN
2026-10-18 05:23:13 VAS-1792297391-72FC441049FE TELCO TXN_COMPLETION 1299.99ms 500.00ms Access Bank Cordis Telcom Glo
2026-10-18 05:23:03 VAS-1792297381-2E9F9F681A2C TELCO TXN_COMPLETION 1524.22ms 500.00ms FirstBank Primus VAS 9Mobile
2026-10-18 05:23:03 VAS-1792297381-2E9F9F681A2C MERCHANT TXN_COMPLETION 10.00s 5.00s FirstBank Primus VAS 9Mobile
2026-10-18 05:22:59 VAS-1792297376-4A6925E4C54F TELCO TXN_COMPLETION 2495.55ms 500.00ms FirstBank NexBridge MTN
2026-10-18 05:22:59 VAS-1792297376-4A6925E4C54F MERCHANT TXN_COMPLETION 14.00s 5.00s FirstBank NexBridge MTN
2026-10-18 05:22:53 VAS-1792297371-C824CC99C120 AGGREGATOR TXN_COMPLETION 1523.86ms 400.00ms Kuda MFB Primus VAS 9Mobile
2026-10-18 05:22:53 VAS-1792297371-C824CC99C120 MERCHANT TXN_COMPLETION 9.00s 5.00s Kuda MFB Primus VAS 9Mobile
2026-10-18 05:22:47 VAS-1792297367-B499D33ADDFD MERCHANT TXN_COMPLETION 6.00s 5.00s Opay Cordis Telcom MTN

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