SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261019-4845 Oct 19 FirstBank Success Rate 90.0% 83.3% 1 QUEUED OPEN
SLB-20261019-4844 Oct 19 Kuda MFB Success Rate 90.0% 50.0% 1 QUEUED OPEN
SLB-20261019-4843 Oct 19 Cordis Telcom Success Rate 95.0% 83.3% 1 QUEUED OPEN
SLB-20261019-4842 Oct 19 NexBridge Success Rate 95.0% 92.9% 1 QUEUED OPEN
SLB-20261019-4841 Oct 19 Glo Success Rate 95.0% 86.7% 2 QUEUED OPEN
SLB-20261019-4840 Oct 19 Kuda MFB Success Rate 90.0% 87.8% 5 QUEUED CLOSED
SLB-20261019-4839 Oct 19 Cordis Telcom Success Rate 95.0% 89.1% 11 QUEUED CLOSED
SLB-20261019-4838 Oct 19 Primus VAS Success Rate 95.0% 92.4% 6 QUEUED OPEN
SLB-20261019-4837 Oct 19 Glo Success Rate 95.0% 91.7% 9 QUEUED CLOSED
SLB-20261019-4836 Oct 19 Airtel Success Rate 95.0% 92.2% 7 QUEUED OPEN
SLB-20261019-4835 Oct 19 MTN Success Rate 95.0% 94.0% 5 QUEUED OPEN
SLB-20261019-4834 Oct 19 Telcos Direct Success Rate 95.0% 94.7% 10 QUEUED OPEN
SLB-20261019-4833 Oct 19 Cordis Telcom Success Rate 95.0% 92.3% 15 QUEUED CLOSED
SLB-20261019-4832 Oct 19 Primus VAS Success Rate 95.0% 93.6% 11 QUEUED CLOSED
SLB-20261019-4831 Oct 19 9Mobile Success Rate 95.0% 93.5% 13 QUEUED OPEN
SLB-20261019-4830 Oct 19 Glo Success Rate 95.0% 93.1% 13 QUEUED CLOSED
SLB-20261019-4829 Oct 19 MTN Success Rate 95.0% 94.1% 11 QUEUED CLOSED
SLB-20261019-4828 Oct 19 Telcos Direct Success Rate 95.0% 93.5% 18 QUEUED CLOSED
SLB-20261019-4827 Oct 19 Cordis Telcom Success Rate 95.0% 91.8% 25 QUEUED CLOSED
SLB-20261019-4826 Oct 19 Primus VAS Success Rate 95.0% 94.0% 16 QUEUED CLOSED

Page 1 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 05:07:25 VAS-1792296443-57D28D71A16A TELCO TXN_COMPLETION 2007.06ms 500.00ms Union Bank Cordis Telcom Glo
2026-10-18 05:07:25 VAS-1792296443-57D28D71A16A MERCHANT TXN_COMPLETION 8.00s 5.00s Union Bank Cordis Telcom Glo
2026-10-18 05:07:15 VAS-1792296433-5A9C65768FD3 AGGREGATOR TXN_COMPLETION 1664.48ms 400.00ms Opay Primus VAS MTN
2026-10-18 05:07:09 VAS-1792296428-DA89A0D8E0EE AGGREGATOR TXN_COMPLETION 1047.76ms 400.00ms GTBank NexBridge Airtel
2026-10-18 05:07:03 VAS-1792296423-A55EA26160E9 MERCHANT TXN_COMPLETION 22.00s 5.00s Stanbic IBTC Primus VAS 9Mobile
2026-10-18 05:06:59 VAS-1792296418-CE245A877799 TELCO TXN_COMPLETION 995.50ms 500.00ms Union Bank Cordis Telcom 9Mobile
2026-10-18 05:06:26 VAS-1792296384-4A5F60086C0A AGGREGATOR TXN_COMPLETION 1606.58ms 400.00ms Access Bank Telcos Direct Airtel
2026-10-18 05:06:26 VAS-1792296384-4A5F60086C0A MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank Telcos Direct Airtel
2026-10-18 05:06:10 VAS-1792296369-1EEEBDCD48C2 AGGREGATOR TXN_COMPLETION 403.08ms 400.00ms Kuda MFB Telcos Direct Airtel
2026-10-18 05:06:10 VAS-1792296369-1EEEBDCD48C2 MERCHANT TXN_COMPLETION 12.00s 5.00s Kuda MFB Telcos Direct Airtel
2026-10-18 05:06:05 VAS-1792296364-34BB3E69B443 MERCHANT TXN_COMPLETION 12.00s 5.00s Union Bank Telcos Direct MTN
2026-10-18 05:05:56 VAS-1792296354-32790588B41A AGGREGATOR TXN_COMPLETION 1238.46ms 400.00ms Palmpay Telcos Direct 9Mobile
2026-10-18 05:05:56 VAS-1792296354-32790588B41A MERCHANT TXN_COMPLETION 27.00s 5.00s Palmpay Telcos Direct 9Mobile
2026-10-18 05:05:46 VAS-1792296344-51AEE7CB6857 AGGREGATOR TXN_COMPLETION 1265.20ms 400.00ms Kuda MFB NexBridge 9Mobile
2026-10-18 05:05:46 VAS-1792296344-51AEE7CB6857 MERCHANT TXN_COMPLETION 21.00s 5.00s Kuda MFB NexBridge 9Mobile
2026-10-18 05:05:33 VAS-1792296330-142E044B3DB8 AGGREGATOR TXN_COMPLETION 2351.67ms 400.00ms Stanbic IBTC Cordis Telcom MTN
2026-10-18 05:05:30 VAS-1792296330-94F8F14B2588 TELCO TXN_COMPLETION 1418.31ms 500.00ms GTBank Cordis Telcom MTN
2026-10-18 05:05:30 VAS-1792296330-94F8F14B2588 AGGREGATOR TXN_COMPLETION 2334.85ms 400.00ms GTBank Cordis Telcom MTN
2026-10-18 05:05:30 VAS-1792296330-94F8F14B2588 MERCHANT TXN_COMPLETION 6.00s 5.00s GTBank Cordis Telcom MTN
2026-10-18 05:05:11 VAS-1792296310-A6E569FEA352 TELCO TXN_COMPLETION 1154.59ms 500.00ms Access Bank Cordis Telcom MTN

Page 258 of 16891 (337804 total)