SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4845 | Oct 19 | FirstBank | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4844 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20261019-4843 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4842 | Oct 19 | NexBridge | Success Rate | 95.0% | 92.9% | 1 | QUEUED | OPEN |
| SLB-20261019-4841 | Oct 19 | Glo | Success Rate | 95.0% | 86.7% | 2 | QUEUED | OPEN |
| SLB-20261019-4840 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 87.8% | 5 | QUEUED | CLOSED |
| SLB-20261019-4839 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 89.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4838 | Oct 19 | Primus VAS | Success Rate | 95.0% | 92.4% | 6 | QUEUED | OPEN |
| SLB-20261019-4837 | Oct 19 | Glo | Success Rate | 95.0% | 91.7% | 9 | QUEUED | CLOSED |
| SLB-20261019-4836 | Oct 19 | Airtel | Success Rate | 95.0% | 92.2% | 7 | QUEUED | OPEN |
| SLB-20261019-4835 | Oct 19 | MTN | Success Rate | 95.0% | 94.0% | 5 | QUEUED | OPEN |
| SLB-20261019-4834 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 10 | QUEUED | OPEN |
| SLB-20261019-4833 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 15 | QUEUED | CLOSED |
| SLB-20261019-4832 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.6% | 11 | QUEUED | CLOSED |
| SLB-20261019-4831 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 13 | QUEUED | OPEN |
| SLB-20261019-4830 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 13 | QUEUED | CLOSED |
| SLB-20261019-4829 | Oct 19 | MTN | Success Rate | 95.0% | 94.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4828 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 18 | QUEUED | CLOSED |
| SLB-20261019-4827 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.8% | 25 | QUEUED | CLOSED |
| SLB-20261019-4826 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 16 | QUEUED | CLOSED |
Page 1 of 243 (4845 total)
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:55:28 | VAS-1792274117-61A9F99F0253 | AGGREGATOR | TXN_COMPLETION | 402.72ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:55:28 | VAS-1792274117-61A9F99F0253 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:55:10 | VAS-1792274107-69FA9AF33D5D | TELCO | TXN_COMPLETION | 874.53ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:55:10 | VAS-1792274107-69FA9AF33D5D | AGGREGATOR | TXN_COMPLETION | 1923.36ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:55:10 | VAS-1792274107-69FA9AF33D5D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:55:00 | VAS-1792274097-D42D40FA5552 | TELCO | TXN_COMPLETION | 1625.63ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:55:00 | VAS-1792274097-D42D40FA5552 | AGGREGATOR | TXN_COMPLETION | 1232.06ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:55:00 | VAS-1792274097-D42D40FA5552 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:54:44 | VAS-1792274082-5DA7BE5D0300 | TELCO | TXN_COMPLETION | 1060.00ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:54:44 | VAS-1792274082-5DA7BE5D0300 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:54:35 | VAS-1792274073-F822B8D364FC | AGGREGATOR | TXN_COMPLETION | 1911.23ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:54:29 | VAS-1792274068-2E7AD744609B | TELCO | TXN_COMPLETION | 1059.96ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:54:29 | VAS-1792274068-2E7AD744609B | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:54:25 | VAS-1792274065-1C795E33E473 | AGGREGATOR | TXN_COMPLETION | 1142.98ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 22:54:20 | VAS-1792274058-4AA721441EF3 | TELCO | TXN_COMPLETION | 1536.84ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:54:20 | VAS-1792274058-4AA721441EF3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:54:15 | VAS-1792274053-1B4C6AEEC6E1 | AGGREGATOR | TXN_COMPLETION | 1677.46ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:54:15 | VAS-1792274053-1B4C6AEEC6E1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:54:09 | VAS-1792274048-02897E069CBA | AGGREGATOR | TXN_COMPLETION | 831.62ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:54:09 | VAS-1792274048-02897E069CBA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |