SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4845 | Oct 19 | FirstBank | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4844 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20261019-4843 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4842 | Oct 19 | NexBridge | Success Rate | 95.0% | 92.9% | 1 | QUEUED | OPEN |
| SLB-20261019-4841 | Oct 19 | Glo | Success Rate | 95.0% | 86.7% | 2 | QUEUED | OPEN |
| SLB-20261019-4840 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 87.8% | 5 | QUEUED | CLOSED |
| SLB-20261019-4839 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 89.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4838 | Oct 19 | Primus VAS | Success Rate | 95.0% | 92.4% | 6 | QUEUED | OPEN |
| SLB-20261019-4837 | Oct 19 | Glo | Success Rate | 95.0% | 91.7% | 9 | QUEUED | CLOSED |
| SLB-20261019-4836 | Oct 19 | Airtel | Success Rate | 95.0% | 92.2% | 7 | QUEUED | OPEN |
| SLB-20261019-4835 | Oct 19 | MTN | Success Rate | 95.0% | 94.0% | 5 | QUEUED | OPEN |
| SLB-20261019-4834 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 10 | QUEUED | OPEN |
| SLB-20261019-4833 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 15 | QUEUED | CLOSED |
| SLB-20261019-4832 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.6% | 11 | QUEUED | CLOSED |
| SLB-20261019-4831 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 13 | QUEUED | OPEN |
| SLB-20261019-4830 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 13 | QUEUED | CLOSED |
| SLB-20261019-4829 | Oct 19 | MTN | Success Rate | 95.0% | 94.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4828 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 18 | QUEUED | CLOSED |
| SLB-20261019-4827 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.8% | 25 | QUEUED | CLOSED |
| SLB-20261019-4826 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 16 | QUEUED | CLOSED |
Page 1 of 243 (4845 total)
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:18:47 | VAS-1792250326-4A479DEDE0FA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 16:18:42 | VAS-1792250321-414038F70DDD | AGGREGATOR | TXN_COMPLETION | 421.06ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 16:18:32 | VAS-1792250311-0EA7D303CEB3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 16:18:29 | VAS-1792250306-BEB4C869D4F4 | AGGREGATOR | TXN_COMPLETION | 2472.11ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:18:29 | VAS-1792250306-BEB4C869D4F4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:18:22 | VAS-1792250301-AA80682A5137 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 16:18:13 | VAS-1792250292-647077959CBF | AGGREGATOR | TXN_COMPLETION | 788.73ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 16:18:13 | VAS-1792250292-647077959CBF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 16:18:03 | VAS-1792250282-CED899ACD3A7 | AGGREGATOR | TXN_COMPLETION | 704.41ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:18:03 | VAS-1792250282-CED899ACD3A7 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:17:44 | VAS-1792250262-1057C84E7B5D | AGGREGATOR | TXN_COMPLETION | 2060.47ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:17:44 | VAS-1792250262-1057C84E7B5D | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:17:38 | VAS-1792250257-4B303DC95261 | AGGREGATOR | TXN_COMPLETION | 820.80ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:17:38 | VAS-1792250257-4B303DC95261 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:17:28 | VAS-1792250247-A55B8268E399 | AGGREGATOR | TXN_COMPLETION | 808.89ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:17:28 | VAS-1792250247-A55B8268E399 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:17:14 | VAS-1792250233-AF4AE19357AA | TELCO | TXN_COMPLETION | 781.09ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:17:14 | VAS-1792250233-AF4AE19357AA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:17:04 | VAS-1792250223-54D90B07879B | TELCO | TXN_COMPLETION | 599.93ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:16:48 | VAS-1790417026-ADA99CE1FF5D | AGGREGATOR | TXN_COMPLETION | 412.49ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |