SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4845 | Oct 19 | FirstBank | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4844 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20261019-4843 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4842 | Oct 19 | NexBridge | Success Rate | 95.0% | 92.9% | 1 | QUEUED | OPEN |
| SLB-20261019-4841 | Oct 19 | Glo | Success Rate | 95.0% | 86.7% | 2 | QUEUED | OPEN |
| SLB-20261019-4840 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 87.8% | 5 | QUEUED | CLOSED |
| SLB-20261019-4839 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 89.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4838 | Oct 19 | Primus VAS | Success Rate | 95.0% | 92.4% | 6 | QUEUED | OPEN |
| SLB-20261019-4837 | Oct 19 | Glo | Success Rate | 95.0% | 91.7% | 9 | QUEUED | CLOSED |
| SLB-20261019-4836 | Oct 19 | Airtel | Success Rate | 95.0% | 92.2% | 7 | QUEUED | OPEN |
| SLB-20261019-4835 | Oct 19 | MTN | Success Rate | 95.0% | 94.0% | 5 | QUEUED | OPEN |
| SLB-20261019-4834 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 10 | QUEUED | OPEN |
| SLB-20261019-4833 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 15 | QUEUED | CLOSED |
| SLB-20261019-4832 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.6% | 11 | QUEUED | CLOSED |
| SLB-20261019-4831 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 13 | QUEUED | OPEN |
| SLB-20261019-4830 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 13 | QUEUED | CLOSED |
| SLB-20261019-4829 | Oct 19 | MTN | Success Rate | 95.0% | 94.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4828 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 18 | QUEUED | CLOSED |
| SLB-20261019-4827 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.8% | 25 | QUEUED | CLOSED |
| SLB-20261019-4826 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 16 | QUEUED | CLOSED |
Page 1 of 243 (4845 total)
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:16:38 | VAS-1792246597-FBE0DF3C021E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:16:28 | VAS-1792246587-5D28EF27290B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:16:18 | VAS-1792246577-9F6F42562F9D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 15:16:14 | VAS-1792246573-2557B8A5D0E5 | AGGREGATOR | TXN_COMPLETION | 1455.22ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 15:16:09 | VAS-1792246568-E1D771815F5E | AGGREGATOR | TXN_COMPLETION | 877.58ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 15:16:05 | VAS-1792246563-65D0E1622F8E | TELCO | TXN_COMPLETION | 2090.81ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:16:05 | VAS-1792246563-65D0E1622F8E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:16:00 | VAS-1792246558-77C25BDE305C | AGGREGATOR | TXN_COMPLETION | 2301.60ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 15:16:00 | VAS-1792246558-77C25BDE305C | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 15:15:49 | VAS-1792246548-D669C0C12D9D | TELCO | TXN_COMPLETION | 1122.25ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 15:15:49 | VAS-1792246548-D669C0C12D9D | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 15:15:45 | VAS-1792246543-5D1969DD1AEC | AGGREGATOR | TXN_COMPLETION | 2074.58ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 15:15:45 | VAS-1792246543-5D1969DD1AEC | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 15:15:40 | VAS-1792246538-A2E278510A92 | AGGREGATOR | TXN_COMPLETION | 1551.55ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:15:40 | VAS-1792246538-A2E278510A92 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:15:34 | VAS-1792246533-E505766A1E20 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:15:32 | VAS-1792246528-0AA6019144FE | TELCO | TXN_COMPLETION | 1907.53ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:15:32 | VAS-1792246528-0AA6019144FE | AGGREGATOR | TXN_COMPLETION | 1280.36ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:15:32 | VAS-1792246528-0AA6019144FE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:15:24 | VAS-1792246523-8717A0EC9616 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | NexBridge | Airtel |