SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4845 | Oct 19 | FirstBank | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4844 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 50.0% | 1 | QUEUED | OPEN |
| SLB-20261019-4843 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20261019-4842 | Oct 19 | NexBridge | Success Rate | 95.0% | 92.9% | 1 | QUEUED | OPEN |
| SLB-20261019-4841 | Oct 19 | Glo | Success Rate | 95.0% | 86.7% | 2 | QUEUED | OPEN |
| SLB-20261019-4840 | Oct 19 | Kuda MFB | Success Rate | 90.0% | 87.8% | 5 | QUEUED | CLOSED |
| SLB-20261019-4839 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 89.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4838 | Oct 19 | Primus VAS | Success Rate | 95.0% | 92.4% | 6 | QUEUED | OPEN |
| SLB-20261019-4837 | Oct 19 | Glo | Success Rate | 95.0% | 91.7% | 9 | QUEUED | CLOSED |
| SLB-20261019-4836 | Oct 19 | Airtel | Success Rate | 95.0% | 92.2% | 7 | QUEUED | OPEN |
| SLB-20261019-4835 | Oct 19 | MTN | Success Rate | 95.0% | 94.0% | 5 | QUEUED | OPEN |
| SLB-20261019-4834 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 10 | QUEUED | OPEN |
| SLB-20261019-4833 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 15 | QUEUED | CLOSED |
| SLB-20261019-4832 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.6% | 11 | QUEUED | CLOSED |
| SLB-20261019-4831 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 13 | QUEUED | OPEN |
| SLB-20261019-4830 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 13 | QUEUED | CLOSED |
| SLB-20261019-4829 | Oct 19 | MTN | Success Rate | 95.0% | 94.1% | 11 | QUEUED | CLOSED |
| SLB-20261019-4828 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 18 | QUEUED | CLOSED |
| SLB-20261019-4827 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.8% | 25 | QUEUED | CLOSED |
| SLB-20261019-4826 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 16 | QUEUED | CLOSED |
Page 1 of 243 (4845 total)
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:17:43 | VAS-1792235861-25F898A71136 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:17:28 | VAS-1790715477-992C807151DD | AGGREGATOR | TXN_COMPLETION | 405.40ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 12:17:28 | VAS-1790715477-992C807151DD | MERCHANT | TXN_COMPLETION | 1520374.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 12:17:10 | VAS-1792235827-BD193031D9EC | TELCO | TXN_COMPLETION | 1881.32ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:17:10 | VAS-1792235827-BD193031D9EC | AGGREGATOR | TXN_COMPLETION | 441.51ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:17:10 | VAS-1792235827-BD193031D9EC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:17:06 | VAS-1792235824-6781689532B2 | AGGREGATOR | TXN_COMPLETION | 2270.08ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 12:17:06 | VAS-1792235824-6781689532B2 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 12:16:58 | VAS-1792235817-C7D04F77B4D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 12:16:54 | VAS-1792235812-6CA00EE3560A | TELCO | TXN_COMPLETION | 732.23ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:16:54 | VAS-1792235812-6CA00EE3560A | AGGREGATOR | TXN_COMPLETION | 1549.18ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:16:54 | VAS-1792235812-6CA00EE3560A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:16:38 | VAS-1792235797-4E6FA20CEAFA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:16:33 | VAS-1792235792-68BC20D18A5F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 12:16:23 | VAS-1792235783-A3DD6D12CD70 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:16:20 | VAS-1792235778-3F7699D12038 | TELCO | TXN_COMPLETION | 2520.04ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 12:16:20 | VAS-1792235778-3F7699D12038 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 12:16:08 | VAS-1792235768-357767C07B17 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 12:16:04 | VAS-1790414432-14EC54D9400F | MERCHANT | TXN_COMPLETION | 1821350.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:15:46 | VAS-1792235743-DE69269CC06E | TELCO | TXN_COMPLETION | 2422.72ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |