SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4665 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261018-4664 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261018-4663 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261018-4662 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4661 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 185 | QUEUED | CLOSED |
| SLB-20261018-4660 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 190 | QUEUED | CLOSED |
| SLB-20261018-4659 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 191 | QUEUED | CLOSED |
| SLB-20261018-4658 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 210 | QUEUED | CLOSED |
| SLB-20261018-4657 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261018-4656 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 186 | QUEUED | CLOSED |
| SLB-20261018-4655 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 186 | QUEUED | CLOSED |
| SLB-20261018-4654 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 187 | QUEUED | CLOSED |
| SLB-20261018-4653 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4652 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 194 | QUEUED | CLOSED |
| SLB-20261018-4651 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4650 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 215 | QUEUED | CLOSED |
| SLB-20261018-4649 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 166 | QUEUED | CLOSED |
| SLB-20261018-4648 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 182 | QUEUED | CLOSED |
| SLB-20261018-4647 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4646 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:09:20 | VAS-1792292959-8F4D262C445D | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:09:16 | VAS-1792292954-6168FA83310B | AGGREGATOR | TXN_COMPLETION | 1830.37ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:09:16 | VAS-1792292954-6168FA83310B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:09:09 | VAS-1792292949-8CFF97320892 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:09:01 | VAS-1792292939-F4E568B441EC | AGGREGATOR | TXN_COMPLETION | 1801.04ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 04:09:01 | VAS-1792292939-F4E568B441EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 04:08:57 | VAS-1792292934-D1AF23223171 | TELCO | TXN_COMPLETION | 2378.50ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:08:56 | VAS-1792292934-D1AF23223171 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:08:46 | VAS-1792292924-8E67E701D09D | TELCO | TXN_COMPLETION | 1642.05ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:08:46 | VAS-1792292924-8E67E701D09D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:08:35 | VAS-1792292914-8792D4433C59 | TELCO | TXN_COMPLETION | 726.38ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:08:25 | VAS-1792292904-3157B9138340 | AGGREGATOR | TXN_COMPLETION | 422.30ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:08:25 | VAS-1792292904-3157B9138340 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:08:21 | VAS-1792292900-3D97083B2BBE | AGGREGATOR | TXN_COMPLETION | 1021.43ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:08:06 | VAS-1792292885-F3B2ED63DE11 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 04:08:01 | VAS-1792292880-8652993BFBE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:07:56 | VAS-1792292875-E52AD5A09B59 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 04:07:51 | VAS-1792292870-2BD988972090 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 04:07:31 | VAS-1792292850-FE5BA621281F | TELCO | TXN_COMPLETION | 769.71ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:07:26 | VAS-1792292845-5F6D776726B9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Glo |