SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4665 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261018-4664 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261018-4663 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261018-4662 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4661 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 185 | QUEUED | CLOSED |
| SLB-20261018-4660 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 190 | QUEUED | CLOSED |
| SLB-20261018-4659 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 191 | QUEUED | CLOSED |
| SLB-20261018-4658 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 210 | QUEUED | CLOSED |
| SLB-20261018-4657 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261018-4656 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 186 | QUEUED | CLOSED |
| SLB-20261018-4655 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 186 | QUEUED | CLOSED |
| SLB-20261018-4654 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 187 | QUEUED | CLOSED |
| SLB-20261018-4653 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4652 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 194 | QUEUED | CLOSED |
| SLB-20261018-4651 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4650 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 215 | QUEUED | CLOSED |
| SLB-20261018-4649 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 166 | QUEUED | CLOSED |
| SLB-20261018-4648 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 182 | QUEUED | CLOSED |
| SLB-20261018-4647 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4646 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:04:12 | VAS-1792256650-A5C8DB241A95 | TELCO | TXN_COMPLETION | 1683.24ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:04:12 | VAS-1792256650-A5C8DB241A95 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:03:51 | VAS-1792256631-658F4BE65C2D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:03:47 | VAS-1792256626-C1479977ABE3 | TELCO | TXN_COMPLETION | 1053.37ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:03:42 | VAS-1792256621-D65E096A84F9 | TELCO | TXN_COMPLETION | 982.82ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 18:03:42 | VAS-1792256621-D65E096A84F9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 18:03:38 | VAS-1792256616-1D62DE2CA4E4 | AGGREGATOR | TXN_COMPLETION | 1607.70ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 18:03:32 | VAS-1792256611-15C2BA6D82EA | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:03:27 | VAS-1792256606-C3BEF2FFFA14 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 18:03:17 | VAS-1792256597-7092298A0686 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:03:10 | VAS-1792256587-CDACF3173E95 | TELCO | TXN_COMPLETION | 1318.42ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 18:03:10 | VAS-1792256587-CDACF3173E95 | AGGREGATOR | TXN_COMPLETION | 1679.91ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 18:02:49 | VAS-1792256567-5B6F5A553CBE | AGGREGATOR | TXN_COMPLETION | 1186.18ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 18:02:44 | VAS-1792256562-B62DD62A73A7 | TELCO | TXN_COMPLETION | 1077.45ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:02:44 | VAS-1792256562-B62DD62A73A7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:02:40 | VAS-1792256557-3A50A27C3C73 | TELCO | TXN_COMPLETION | 2322.76ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:02:40 | VAS-1792256557-3A50A27C3C73 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:02:28 | VAS-1792256547-0FDCD77BAB8F | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:02:14 | VAS-1792256533-F1C3F11253A0 | TELCO | TXN_COMPLETION | 1578.04ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 18:02:08 | VAS-1792256528-965ABAE48AF8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |