SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4665 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261018-4664 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261018-4663 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261018-4662 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4661 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 185 | QUEUED | CLOSED |
| SLB-20261018-4660 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 190 | QUEUED | CLOSED |
| SLB-20261018-4659 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 191 | QUEUED | CLOSED |
| SLB-20261018-4658 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 210 | QUEUED | CLOSED |
| SLB-20261018-4657 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261018-4656 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 186 | QUEUED | CLOSED |
| SLB-20261018-4655 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 186 | QUEUED | CLOSED |
| SLB-20261018-4654 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 187 | QUEUED | CLOSED |
| SLB-20261018-4653 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4652 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 194 | QUEUED | CLOSED |
| SLB-20261018-4651 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4650 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 215 | QUEUED | CLOSED |
| SLB-20261018-4649 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 166 | QUEUED | CLOSED |
| SLB-20261018-4648 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 182 | QUEUED | CLOSED |
| SLB-20261018-4647 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4646 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:21:41 | VAS-1792254100-C8A196217EED | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:21:26 | VAS-1792254085-60591E82954B | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:21:21 | VAS-1792254080-EF6D4AD6B11B | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:21:16 | VAS-1792254075-15DF64B23147 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:21:13 | VAS-1792254071-FE5EC6BFB5A1 | AGGREGATOR | TXN_COMPLETION | 2213.19ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:21:03 | VAS-1792254061-AD14D00EF390 | AGGREGATOR | TXN_COMPLETION | 2039.63ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:21:03 | VAS-1792254061-AD14D00EF390 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:20:57 | VAS-1792254056-7E48D76A9CFB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:20:52 | VAS-1792254051-723F291F28F2 | TELCO | TXN_COMPLETION | 835.40ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 17:20:43 | VAS-1792254041-AF32B6DCA473 | TELCO | TXN_COMPLETION | 1556.54ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:20:43 | VAS-1792254041-AF32B6DCA473 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:20:32 | VAS-1792254031-29E17C17EC5B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 17:20:28 | VAS-1792254026-0F528EF784E6 | TELCO | TXN_COMPLETION | 1605.84ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:20:28 | VAS-1792254026-0F528EF784E6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 17:20:17 | VAS-1792254017-6D8A4A518795 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 17:20:12 | VAS-1792254012-B844E98C4F70 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:20:04 | VAS-1792254003-0535B23ACA66 | AGGREGATOR | TXN_COMPLETION | 526.84ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:19:57 | VAS-1792253997-2EB7965C72AC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:19:52 | VAS-1792253992-DED63D3D2068 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 17:19:44 | VAS-1792253982-D661D07528C6 | AGGREGATOR | TXN_COMPLETION | 2032.90ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |