SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4665 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261018-4664 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261018-4663 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261018-4662 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4661 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 185 | QUEUED | CLOSED |
| SLB-20261018-4660 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 190 | QUEUED | CLOSED |
| SLB-20261018-4659 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 191 | QUEUED | CLOSED |
| SLB-20261018-4658 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 210 | QUEUED | CLOSED |
| SLB-20261018-4657 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261018-4656 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 186 | QUEUED | CLOSED |
| SLB-20261018-4655 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 186 | QUEUED | CLOSED |
| SLB-20261018-4654 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 187 | QUEUED | CLOSED |
| SLB-20261018-4653 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4652 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 194 | QUEUED | CLOSED |
| SLB-20261018-4651 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4650 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 215 | QUEUED | CLOSED |
| SLB-20261018-4649 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 166 | QUEUED | CLOSED |
| SLB-20261018-4648 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 182 | QUEUED | CLOSED |
| SLB-20261018-4647 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4646 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:34:38 | VAS-1792244077-8D7D51620696 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 14:34:32 | VAS-1792244072-3225D726E4EE | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 14:34:29 | VAS-1792244067-25900E285063 | TELCO | TXN_COMPLETION | 645.46ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:34:29 | VAS-1792244067-25900E285063 | AGGREGATOR | TXN_COMPLETION | 1442.08ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:34:29 | VAS-1792244067-25900E285063 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:34:24 | VAS-1792244057-BC5908B28E2E | TELCO | TXN_COMPLETION | 1603.42ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 14:34:24 | VAS-1792244057-BC5908B28E2E | AGGREGATOR | TXN_COMPLETION | 2310.54ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 14:34:13 | VAS-1792244052-6CA7A0483555 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 14:34:08 | VAS-1792244047-D622F0F537BA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:33:40 | VAS-1792244018-72C48C6BD26F | TELCO | TXN_COMPLETION | 1221.34ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:33:40 | VAS-1792244018-72C48C6BD26F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:33:06 | VAS-1792243984-A8EB4841E32E | AGGREGATOR | TXN_COMPLETION | 2510.47ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 14:33:06 | VAS-1792243984-A8EB4841E32E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 14:32:36 | VAS-1792243954-1792F7149CEA | AGGREGATOR | TXN_COMPLETION | 1156.09ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 14:32:36 | VAS-1792243954-1792F7149CEA | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 14:32:30 | VAS-1792243949-E06BF8C335AC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 14:32:27 | VAS-1792243944-1768E4FE7BAC | AGGREGATOR | TXN_COMPLETION | 1962.34ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:32:27 | VAS-1792243944-1768E4FE7BAC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:32:20 | VAS-1792243939-270B9FC26F4A | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:32:02 | VAS-1792243920-8241D397DC77 | AGGREGATOR | TXN_COMPLETION | 1865.16ms | 400.00ms | MoMo PSB | Primus VAS | Glo |