SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4665 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 159 | QUEUED | CLOSED |
| SLB-20261018-4664 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261018-4663 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 179 | QUEUED | CLOSED |
| SLB-20261018-4662 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 184 | QUEUED | CLOSED |
| SLB-20261018-4661 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 185 | QUEUED | CLOSED |
| SLB-20261018-4660 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 190 | QUEUED | CLOSED |
| SLB-20261018-4659 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 191 | QUEUED | CLOSED |
| SLB-20261018-4658 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 210 | QUEUED | CLOSED |
| SLB-20261018-4657 | Oct 18 | Glo | Success Rate | 95.0% | 93.9% | 167 | QUEUED | CLOSED |
| SLB-20261018-4656 | Oct 18 | Airtel | Success Rate | 95.0% | 93.6% | 186 | QUEUED | CLOSED |
| SLB-20261018-4655 | Oct 18 | MTN | Success Rate | 95.0% | 93.5% | 186 | QUEUED | CLOSED |
| SLB-20261018-4654 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.3% | 187 | QUEUED | CLOSED |
| SLB-20261018-4653 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4652 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.3% | 194 | QUEUED | CLOSED |
| SLB-20261018-4651 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4650 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.5% | 215 | QUEUED | CLOSED |
| SLB-20261018-4649 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 166 | QUEUED | CLOSED |
| SLB-20261018-4648 | Oct 18 | Airtel | Success Rate | 95.0% | 93.8% | 182 | QUEUED | CLOSED |
| SLB-20261018-4647 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 193 | QUEUED | CLOSED |
| SLB-20261018-4646 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:31:08 | VAS-1792236667-576E2D3BEC76 | AGGREGATOR | TXN_COMPLETION | 762.82ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:31:08 | VAS-1792236667-576E2D3BEC76 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:30:53 | VAS-1792236653-E99640AAF171 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 12:30:50 | VAS-1792236648-0CC6E94835D5 | TELCO | TXN_COMPLETION | 1890.55ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:30:50 | VAS-1792236648-0CC6E94835D5 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:30:43 | VAS-1792236643-59460C49E020 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 12:30:35 | VAS-1792236633-36D7C8B8F3F0 | AGGREGATOR | TXN_COMPLETION | 1812.17ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:30:35 | VAS-1792236633-36D7C8B8F3F0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:30:29 | VAS-1792236628-B6349DD1C6C1 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 12:30:14 | VAS-1792236613-FE82FB8CBCAC | AGGREGATOR | TXN_COMPLETION | 411.03ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 12:30:14 | VAS-1792236613-FE82FB8CBCAC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 12:30:09 | VAS-1792236608-3E1948197859 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 12:30:05 | VAS-1792236604-CBC4CA9E4AF0 | TELCO | TXN_COMPLETION | 855.21ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:30:05 | VAS-1792236604-CBC4CA9E4AF0 | AGGREGATOR | TXN_COMPLETION | 468.56ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:29:56 | VAS-1792236593-9067C74468AA | TELCO | TXN_COMPLETION | 2119.07ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:29:56 | VAS-1792236593-9067C74468AA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:29:51 | VAS-1792236589-155B6265E653 | AGGREGATOR | TXN_COMPLETION | 1806.49ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 12:29:41 | VAS-1792236579-006BF6B21082 | AGGREGATOR | TXN_COMPLETION | 1488.26ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:29:36 | VAS-1792236574-10E4BD9926D2 | AGGREGATOR | TXN_COMPLETION | 2167.50ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:29:36 | VAS-1792236574-10E4BD9926D2 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | NexBridge | MTN |