SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2865 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261009-2864 | Oct 09 | MTN | Success Rate | 95.0% | 93.8% | 137 | QUEUED | CLOSED |
| SLB-20261009-2863 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 154 | QUEUED | CLOSED |
| SLB-20261009-2862 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261009-2861 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261009-2860 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261009-2859 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2858 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2857 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 160 | QUEUED | CLOSED |
| SLB-20261009-2856 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 141 | QUEUED | CLOSED |
| SLB-20261009-2855 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 159 | QUEUED | CLOSED |
| SLB-20261009-2854 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 157 | QUEUED | CLOSED |
| SLB-20261009-2853 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 142 | QUEUED | CLOSED |
| SLB-20261009-2852 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261009-2851 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261009-2850 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261009-2849 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 165 | QUEUED | CLOSED |
| SLB-20261009-2848 | Oct 09 | MTN | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261009-2847 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 157 | QUEUED | CLOSED |
| SLB-20261009-2846 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:00:52 | VAS-1792306849-2F3DEEFEABF5 | TELCO | TXN_COMPLETION | 2458.09ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:00:47 | VAS-1792306844-86AEB8FD076B | AGGREGATOR | TXN_COMPLETION | 2572.35ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 08:00:47 | VAS-1792306844-86AEB8FD076B | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 08:00:41 | VAS-1792306840-54F09AAFDA3E | AGGREGATOR | TXN_COMPLETION | 794.72ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:00:31 | VAS-1792306829-6439D17F926A | AGGREGATOR | TXN_COMPLETION | 1571.44ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 08:00:31 | VAS-1792306829-6439D17F926A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 08:00:12 | VAS-1792306811-D1BA91CFF4BA | TELCO | TXN_COMPLETION | 923.53ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:00:12 | VAS-1792306811-D1BA91CFF4BA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:00:07 | VAS-1792306806-5C861A6F9D4D | AGGREGATOR | TXN_COMPLETION | 401.68ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 08:00:04 | VAS-1792306799-A3FBC34D44A9 | TELCO | TXN_COMPLETION | 1594.42ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:00:04 | VAS-1792306799-A3FBC34D44A9 | AGGREGATOR | TXN_COMPLETION | 1943.35ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:00:04 | VAS-1792306799-A3FBC34D44A9 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:59:50 | VAS-1792306790-94BC040C9402 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 07:59:11 | VAS-1792306750-BA2601C4A5C5 | AGGREGATOR | TXN_COMPLETION | 403.16ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:58:46 | VAS-1792306726-37040C54BAD9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:58:41 | VAS-1792306721-AB52D7CE7A64 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:58:21 | VAS-1792306701-CD49AECDA3DC | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 07:58:12 | VAS-1792306691-14411C72C27F | AGGREGATOR | TXN_COMPLETION | 526.74ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 07:58:12 | VAS-1792306691-14411C72C27F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 07:57:57 | VAS-1792306677-77CB78373CA7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |