SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2865 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261009-2864 | Oct 09 | MTN | Success Rate | 95.0% | 93.8% | 137 | QUEUED | CLOSED |
| SLB-20261009-2863 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 154 | QUEUED | CLOSED |
| SLB-20261009-2862 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261009-2861 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261009-2860 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261009-2859 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2858 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2857 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 160 | QUEUED | CLOSED |
| SLB-20261009-2856 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 141 | QUEUED | CLOSED |
| SLB-20261009-2855 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 159 | QUEUED | CLOSED |
| SLB-20261009-2854 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 157 | QUEUED | CLOSED |
| SLB-20261009-2853 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 142 | QUEUED | CLOSED |
| SLB-20261009-2852 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261009-2851 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261009-2850 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261009-2849 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 165 | QUEUED | CLOSED |
| SLB-20261009-2848 | Oct 09 | MTN | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261009-2847 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 157 | QUEUED | CLOSED |
| SLB-20261009-2846 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:11:30 | VAS-1792303888-FC8FB1A13FF5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 07:11:25 | VAS-1792303883-1B56FBDA7886 | AGGREGATOR | TXN_COMPLETION | 1958.76ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 07:11:19 | VAS-1792303878-B72D56830371 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 07:11:17 | VAS-1792303873-958E234B4208 | TELCO | TXN_COMPLETION | 1890.14ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:11:17 | VAS-1792303873-958E234B4208 | AGGREGATOR | TXN_COMPLETION | 1928.97ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:11:17 | VAS-1792303873-958E234B4208 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:11:09 | VAS-1792303869-B1504C968C9D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:10:59 | VAS-1792303859-3647E85B75B3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:10:54 | VAS-1792303854-CBE8D86590FE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:10:50 | VAS-1792303849-5FF414D1BC62 | AGGREGATOR | TXN_COMPLETION | 1514.06ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:10:50 | VAS-1792303849-5FF414D1BC62 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:10:41 | VAS-1792303839-192D42F0B611 | TELCO | TXN_COMPLETION | 1719.87ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:10:37 | VAS-1792303834-F7888CBF6FAF | AGGREGATOR | TXN_COMPLETION | 2104.29ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 07:10:37 | VAS-1792303834-F7888CBF6FAF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 07:10:27 | VAS-1792303824-5539837AE87A | TELCO | TXN_COMPLETION | 2428.20ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:10:27 | VAS-1792303824-5539837AE87A | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:10:15 | VAS-1792303814-3270F29B38DF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 07:10:02 | VAS-1792303800-900ADFB20424 | TELCO | TXN_COMPLETION | 1298.09ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:09:59 | VAS-1792303795-282127FD466B | TELCO | TXN_COMPLETION | 1654.60ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:09:59 | VAS-1792303795-282127FD466B | AGGREGATOR | TXN_COMPLETION | 2507.67ms | 400.00ms | GTBank | Cordis Telcom | Airtel |