SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2865 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261009-2864 | Oct 09 | MTN | Success Rate | 95.0% | 93.8% | 137 | QUEUED | CLOSED |
| SLB-20261009-2863 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 154 | QUEUED | CLOSED |
| SLB-20261009-2862 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261009-2861 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261009-2860 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261009-2859 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2858 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2857 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 160 | QUEUED | CLOSED |
| SLB-20261009-2856 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 141 | QUEUED | CLOSED |
| SLB-20261009-2855 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 159 | QUEUED | CLOSED |
| SLB-20261009-2854 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 157 | QUEUED | CLOSED |
| SLB-20261009-2853 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 142 | QUEUED | CLOSED |
| SLB-20261009-2852 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261009-2851 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261009-2850 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261009-2849 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 165 | QUEUED | CLOSED |
| SLB-20261009-2848 | Oct 09 | MTN | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261009-2847 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 157 | QUEUED | CLOSED |
| SLB-20261009-2846 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:17:41 | VAS-1792264660-3F374840CBD3 | TELCO | TXN_COMPLETION | 1020.52ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 20:17:36 | VAS-1792264655-962886595836 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:17:31 | VAS-1792264650-7292FD1C8326 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 20:17:27 | VAS-1792264645-FD2A96E74677 | TELCO | TXN_COMPLETION | 1232.59ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:17:27 | VAS-1792264645-FD2A96E74677 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 20:17:21 | VAS-1790892948-204C860BDFCC | AGGREGATOR | TXN_COMPLETION | 1578.46ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 20:17:21 | VAS-1790892948-204C860BDFCC | MERCHANT | TXN_COMPLETION | 1371703.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 20:17:12 | VAS-1792264631-1E04CBB3A468 | TELCO | TXN_COMPLETION | 936.83ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 20:17:06 | VAS-1792264626-672E45A21D78 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 20:17:03 | VAS-1792264621-6B1FE7EE7CC0 | TELCO | TXN_COMPLETION | 1394.48ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:17:03 | VAS-1792264621-6B1FE7EE7CC0 | AGGREGATOR | TXN_COMPLETION | 699.18ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:17:03 | VAS-1792264621-6B1FE7EE7CC0 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:16:56 | VAS-1792264616-3C6705F7F6A9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 20:16:53 | VAS-1792264611-B1871D78DF7F | TELCO | TXN_COMPLETION | 1537.12ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:16:32 | VAS-1792264591-D076D8949652 | TELCO | TXN_COMPLETION | 878.74ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 20:16:32 | VAS-1792264591-D076D8949652 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 20:16:27 | VAS-1792264586-E77AD9E9933B | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:16:18 | VAS-1792264576-3E5784D5319B | TELCO | TXN_COMPLETION | 924.54ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 20:16:12 | VAS-1792264572-61EFEF5E1401 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:15:52 | VAS-1792264552-33C58D1A40AC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | Glo |