SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2865 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261009-2864 | Oct 09 | MTN | Success Rate | 95.0% | 93.8% | 137 | QUEUED | CLOSED |
| SLB-20261009-2863 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 154 | QUEUED | CLOSED |
| SLB-20261009-2862 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 154 | QUEUED | CLOSED |
| SLB-20261009-2861 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.6% | 144 | QUEUED | CLOSED |
| SLB-20261009-2860 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261009-2859 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 136 | QUEUED | CLOSED |
| SLB-20261009-2858 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261009-2857 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 160 | QUEUED | CLOSED |
| SLB-20261009-2856 | Oct 09 | MTN | Success Rate | 95.0% | 93.7% | 141 | QUEUED | CLOSED |
| SLB-20261009-2855 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.8% | 159 | QUEUED | CLOSED |
| SLB-20261009-2854 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 157 | QUEUED | CLOSED |
| SLB-20261009-2853 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 142 | QUEUED | CLOSED |
| SLB-20261009-2852 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261009-2851 | Oct 09 | 9Mobile | Success Rate | 95.0% | 93.9% | 141 | QUEUED | CLOSED |
| SLB-20261009-2850 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261009-2849 | Oct 09 | Airtel | Success Rate | 95.0% | 93.0% | 165 | QUEUED | CLOSED |
| SLB-20261009-2848 | Oct 09 | MTN | Success Rate | 95.0% | 94.0% | 135 | QUEUED | CLOSED |
| SLB-20261009-2847 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 157 | QUEUED | CLOSED |
| SLB-20261009-2846 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:47:50 | VAS-1792320470-E94458B366B5 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:47:35 | VAS-1792320455-0208AD7AA59B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 11:47:30 | VAS-1792320450-9A992CBCFE04 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 11:47:07 | VAS-1792320425-EAAE05F11670 | AGGREGATOR | TXN_COMPLETION | 1981.91ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 11:47:07 | VAS-1792320425-EAAE05F11670 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 11:46:29 | VAS-1792320388-C53DE7369A17 | TELCO | TXN_COMPLETION | 982.40ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 11:46:29 | VAS-1792320388-C53DE7369A17 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 11:46:25 | VAS-1792320381-B8671A97D556 | TELCO | TXN_COMPLETION | 1747.96ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:46:25 | VAS-1792320381-B8671A97D556 | AGGREGATOR | TXN_COMPLETION | 2004.29ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:46:25 | VAS-1792320381-B8671A97D556 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:46:15 | VAS-1792320373-0CE7885B4686 | AGGREGATOR | TXN_COMPLETION | 1351.04ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 11:46:15 | VAS-1792320373-0CE7885B4686 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 11:45:59 | VAS-1792320358-4D6EF13077B2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:45:51 | VAS-1792320351-2A648BD1A6F4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 11:45:24 | VAS-1792320322-569C2AAD7286 | TELCO | TXN_COMPLETION | 2275.64ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 11:45:24 | VAS-1792320322-569C2AAD7286 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 11:45:15 | VAS-1792320314-7DEE029D8F32 | AGGREGATOR | TXN_COMPLETION | 714.78ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 11:45:15 | VAS-1792320314-7DEE029D8F32 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 11:45:00 | VAS-1792320299-9C4523B62290 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 11:44:54 | VAS-1792320292-EA7ADCE6DC5B | TELCO | TXN_COMPLETION | 1116.35ms | 500.00ms | Opay | Telcos Direct | MTN |