SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2825 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 170 | QUEUED | CLOSED |
| SLB-20261009-2824 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 168 | QUEUED | CLOSED |
| SLB-20261009-2823 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261009-2822 | Oct 09 | Primus VAS | Success Rate | 95.0% | 95.0% | 126 | QUEUED | CLOSED |
| SLB-20261009-2821 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261009-2820 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261009-2819 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261009-2818 | Oct 09 | MTN | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261009-2817 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 169 | QUEUED | CLOSED |
| SLB-20261009-2816 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 166 | QUEUED | CLOSED |
| SLB-20261009-2815 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261009-2814 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20261009-2813 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261009-2812 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261009-2811 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 171 | QUEUED | CLOSED |
| SLB-20261009-2810 | Oct 09 | MTN | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261008-2809 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.2% | 167 | QUEUED | OPEN |
| SLB-20261008-2808 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 171 | QUEUED | OPEN |
| SLB-20261008-2807 | Oct 08 | NexBridge | Success Rate | 95.0% | 93.9% | 153 | QUEUED | OPEN |
| SLB-20261008-2806 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.9% | 130 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:28:16 | VAS-1792301294-625FDE987B3B | TELCO | TXN_COMPLETION | 2270.80ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 06:28:16 | VAS-1792301294-625FDE987B3B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 06:28:04 | VAS-1792301284-68B8608A979B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 06:27:54 | VAS-1792301274-0644D78FA921 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 06:27:50 | VAS-1792301269-679636F9FE71 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:27:41 | VAS-1792301259-EC79BFB2ADE0 | AGGREGATOR | TXN_COMPLETION | 1846.85ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:27:41 | VAS-1792301259-EC79BFB2ADE0 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:27:35 | VAS-1792301254-4E79081F1490 | AGGREGATOR | TXN_COMPLETION | 720.38ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:27:35 | VAS-1792301254-4E79081F1490 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:27:27 | VAS-1792301245-973EDC25D55E | AGGREGATOR | TXN_COMPLETION | 2328.27ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 06:27:27 | VAS-1792301245-973EDC25D55E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 06:27:08 | VAS-1792301225-0EC0C59B0D45 | AGGREGATOR | TXN_COMPLETION | 2405.78ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 06:27:03 | VAS-1792301220-3EBE5C3874AF | TELCO | TXN_COMPLETION | 2275.69ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:26:52 | VAS-1792301210-A9B1178A287B | AGGREGATOR | TXN_COMPLETION | 1079.74ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 06:26:46 | VAS-1792301205-7D9224BCF25A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 06:26:37 | VAS-1792301195-F237DE106A8D | TELCO | TXN_COMPLETION | 1150.39ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:26:31 | VAS-1792301190-6FF80CA79F31 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 06:26:21 | VAS-1792301181-39FCF76EA46A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:26:16 | VAS-1792301176-256A99F56A55 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:26:13 | VAS-1792301171-71EBE0757692 | TELCO | TXN_COMPLETION | 1306.02ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |