SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2825 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 170 | QUEUED | CLOSED |
| SLB-20261009-2824 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 168 | QUEUED | CLOSED |
| SLB-20261009-2823 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261009-2822 | Oct 09 | Primus VAS | Success Rate | 95.0% | 95.0% | 126 | QUEUED | CLOSED |
| SLB-20261009-2821 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261009-2820 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261009-2819 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261009-2818 | Oct 09 | MTN | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261009-2817 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 169 | QUEUED | CLOSED |
| SLB-20261009-2816 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 166 | QUEUED | CLOSED |
| SLB-20261009-2815 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261009-2814 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20261009-2813 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261009-2812 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261009-2811 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 171 | QUEUED | CLOSED |
| SLB-20261009-2810 | Oct 09 | MTN | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261008-2809 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.2% | 167 | QUEUED | OPEN |
| SLB-20261008-2808 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 171 | QUEUED | OPEN |
| SLB-20261008-2807 | Oct 08 | NexBridge | Success Rate | 95.0% | 93.9% | 153 | QUEUED | OPEN |
| SLB-20261008-2806 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.9% | 130 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:01:46 | VAS-1792267303-B1D10B375E9C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 21:01:34 | VAS-1792267293-190C225A5A20 | AGGREGATOR | TXN_COMPLETION | 1079.17ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:01:34 | VAS-1792267293-190C225A5A20 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:01:19 | VAS-1792267278-6D114196710C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 21:01:14 | VAS-1792267273-2299D67572D6 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 21:01:01 | VAS-1792267259-0EE06434253A | AGGREGATOR | TXN_COMPLETION | 2285.34ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 21:00:51 | VAS-1792267249-FF3B0DD91AED | TELCO | TXN_COMPLETION | 1596.19ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:00:51 | VAS-1792267249-FF3B0DD91AED | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:00:41 | VAS-1792267239-788A975D2503 | TELCO | TXN_COMPLETION | 1525.55ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 21:00:32 | VAS-1792267229-F0851CCAE451 | AGGREGATOR | TXN_COMPLETION | 2454.47ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 21:00:27 | VAS-1792267224-DF248CCCD667 | AGGREGATOR | TXN_COMPLETION | 2496.13ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 21:00:21 | VAS-1792267220-9CBD8AF2A60D | TELCO | TXN_COMPLETION | 1375.96ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 21:00:12 | VAS-1792267210-DE8A0D0F757E | TELCO | TXN_COMPLETION | 2312.66ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 21:00:12 | VAS-1792267210-DE8A0D0F757E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 21:00:07 | VAS-1792267205-138D15C5E9C3 | AGGREGATOR | TXN_COMPLETION | 1444.76ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:00:07 | VAS-1792267205-138D15C5E9C3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:00:02 | VAS-1792267200-76D5D560D484 | TELCO | TXN_COMPLETION | 1733.15ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:00:02 | VAS-1792267200-76D5D560D484 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:59:45 | VAS-1792267185-2E53DE5E76AA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:59:42 | VAS-1792267180-3FCDF02FC528 | AGGREGATOR | TXN_COMPLETION | 1869.24ms | 400.00ms | Opay | NexBridge | Airtel |