SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261009-2825 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 92.9% | 170 | QUEUED | CLOSED |
| SLB-20261009-2824 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 168 | QUEUED | CLOSED |
| SLB-20261009-2823 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261009-2822 | Oct 09 | Primus VAS | Success Rate | 95.0% | 95.0% | 126 | QUEUED | CLOSED |
| SLB-20261009-2821 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261009-2820 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261009-2819 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261009-2818 | Oct 09 | MTN | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261009-2817 | Oct 09 | Telcos Direct | Success Rate | 95.0% | 93.0% | 169 | QUEUED | CLOSED |
| SLB-20261009-2816 | Oct 09 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 166 | QUEUED | CLOSED |
| SLB-20261009-2815 | Oct 09 | NexBridge | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261009-2814 | Oct 09 | Primus VAS | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20261009-2813 | Oct 09 | 9Mobile | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261009-2812 | Oct 09 | Glo | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261009-2811 | Oct 09 | Airtel | Success Rate | 95.0% | 93.3% | 171 | QUEUED | CLOSED |
| SLB-20261009-2810 | Oct 09 | MTN | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261008-2809 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.2% | 167 | QUEUED | OPEN |
| SLB-20261008-2808 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 171 | QUEUED | OPEN |
| SLB-20261008-2807 | Oct 08 | NexBridge | Success Rate | 95.0% | 93.9% | 153 | QUEUED | OPEN |
| SLB-20261008-2806 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.9% | 130 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:38:53 | VAS-1792255132-476CB5EB06D1 | AGGREGATOR | TXN_COMPLETION | 1515.00ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:38:53 | VAS-1792255132-476CB5EB06D1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:38:42 | VAS-1792255122-FEE7037920CF | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 17:38:34 | VAS-1792255112-B044220F1329 | AGGREGATOR | TXN_COMPLETION | 2066.99ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 17:38:34 | VAS-1792255112-B044220F1329 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 17:38:28 | VAS-1792255107-0DE9243ED9FB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:38:22 | VAS-1792255102-3E52931A9698 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 17:38:19 | VAS-1792255097-D2585D89CD06 | TELCO | TXN_COMPLETION | 1209.24ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:38:13 | VAS-1792255092-31C8ED4D0DC5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:38:08 | VAS-1792255087-6957F0E39BF3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:38:00 | VAS-1792255078-59F6FB334667 | AGGREGATOR | TXN_COMPLETION | 2349.59ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:38:00 | VAS-1792255078-59F6FB334667 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:37:53 | VAS-1792255073-85A77043A8D4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:37:50 | VAS-1792255068-967A30EADB86 | TELCO | TXN_COMPLETION | 2249.25ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 17:37:40 | VAS-1792255058-55DAF80BC486 | AGGREGATOR | TXN_COMPLETION | 1674.51ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 17:37:34 | VAS-1792255053-CF03C2868873 | TELCO | TXN_COMPLETION | 797.61ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 17:37:34 | VAS-1792255053-CF03C2868873 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 17:37:31 | VAS-1792255048-AB321F788C3E | TELCO | TXN_COMPLETION | 1458.38ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:37:31 | VAS-1792255048-AB321F788C3E | AGGREGATOR | TXN_COMPLETION | 1149.57ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:37:31 | VAS-1792255048-AB321F788C3E | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |