SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2805 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.1% | 149 | QUEUED | OPEN |
| SLB-20261008-2804 | Oct 08 | Glo | Success Rate | 95.0% | 93.4% | 162 | QUEUED | OPEN |
| SLB-20261008-2803 | Oct 08 | Airtel | Success Rate | 95.0% | 93.6% | 168 | QUEUED | OPEN |
| SLB-20261008-2802 | Oct 08 | MTN | Success Rate | 95.0% | 94.3% | 141 | QUEUED | OPEN |
| SLB-20261008-2801 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 92.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2800 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 171 | QUEUED | CLOSED |
| SLB-20261008-2799 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20261008-2798 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 140 | QUEUED | CLOSED |
| SLB-20261008-2797 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261008-2796 | Oct 08 | Glo | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261008-2795 | Oct 08 | Airtel | Success Rate | 95.0% | 93.7% | 167 | QUEUED | CLOSED |
| SLB-20261008-2794 | Oct 08 | MTN | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
| SLB-20261008-2793 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.0% | 179 | QUEUED | CLOSED |
| SLB-20261008-2792 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261008-2791 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 146 | QUEUED | CLOSED |
| SLB-20261008-2790 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20261008-2789 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.7% | 161 | QUEUED | CLOSED |
| SLB-20261008-2788 | Oct 08 | Glo | Success Rate | 95.0% | 93.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2787 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 168 | QUEUED | CLOSED |
| SLB-20261008-2786 | Oct 08 | MTN | Success Rate | 95.0% | 94.6% | 137 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:56:51 | VAS-1792321010-DF4357F7111B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 11:56:44 | VAS-1792321003-E0C9E656941C | TELCO | TXN_COMPLETION | 819.00ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 11:56:44 | VAS-1792321003-E0C9E656941C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 11:56:22 | VAS-1792320981-A9D058BEAE39 | TELCO | TXN_COMPLETION | 1274.27ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 11:56:22 | VAS-1792320981-A9D058BEAE39 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 11:56:08 | VAS-1792320966-9F507C8FC22A | TELCO | TXN_COMPLETION | 1859.03ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 11:55:59 | VAS-1792320958-9CD83EC6BA7D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:55:34 | VAS-1792320934-A06542242648 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 11:55:24 | VAS-1791538910-825D8C60389A | MERCHANT | TXN_COMPLETION | 782019.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 11:55:24 | VAS-1792320921-E05D63745830 | AGGREGATOR | TXN_COMPLETION | 2522.03ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 11:55:15 | VAS-1792320914-EF29BF6E9C40 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 11:55:07 | VAS-1792320907-017A678E0FF2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 11:55:00 | VAS-1792320899-02D3DC3F3CF8 | TELCO | TXN_COMPLETION | 709.28ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 11:54:45 | VAS-1792320884-EDD05CD2B25D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 11:54:30 | VAS-1792320870-5BF847540B8B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 11:54:27 | VAS-1792320862-A79D4D858AE6 | AGGREGATOR | TXN_COMPLETION | 728.60ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 11:54:27 | VAS-1792320862-A79D4D858AE6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 11:54:17 | VAS-1792320855-84F66D57EF7D | TELCO | TXN_COMPLETION | 2464.94ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 11:54:17 | VAS-1792320855-84F66D57EF7D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 11:53:55 | VAS-1792320832-F5D8405777EA | AGGREGATOR | TXN_COMPLETION | 2038.90ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |