SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2765 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261008-2764 | Oct 08 | Glo | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261008-2763 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261008-2762 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261008-2761 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.7% | 171 | QUEUED | CLOSED |
| SLB-20261008-2760 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261008-2759 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261008-2758 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20261008-2757 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261008-2756 | Oct 08 | Glo | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261008-2755 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261008-2754 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261008-2753 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261008-2752 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261008-2751 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20261008-2750 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2749 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.6% | 175 | QUEUED | CLOSED |
| SLB-20261008-2748 | Oct 08 | Glo | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261008-2747 | Oct 08 | Airtel | Success Rate | 95.0% | 94.1% | 173 | QUEUED | CLOSED |
| SLB-20261008-2746 | Oct 08 | MTN | Success Rate | 95.0% | 94.9% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:53:01 | VAS-1792335178-568767C75343 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:52:54 | VAS-1792335171-869CC4BF46DF | TELCO | TXN_COMPLETION | 2438.42ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:52:37 | VAS-1792335156-04DC2BB1CF3D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:52:30 | VAS-1792335148-903FBF95CF1A | TELCO | TXN_COMPLETION | 1597.86ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:52:30 | VAS-1792335148-903FBF95CF1A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:52:22 | VAS-1792335141-1046800969EB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:52:07 | VAS-1792335126-763E93F12CA6 | AGGREGATOR | TXN_COMPLETION | 414.69ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:51:53 | VAS-1792335111-42F729223854 | AGGREGATOR | TXN_COMPLETION | 872.27ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:51:46 | VAS-1792335104-E845036B0C94 | AGGREGATOR | TXN_COMPLETION | 1186.81ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 15:51:45 | VAS-1792335104-E845036B0C94 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 15:51:39 | VAS-1792335097-DAE350C1093A | TELCO | TXN_COMPLETION | 1755.37ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:51:39 | VAS-1792335097-DAE350C1093A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:51:22 | VAS-1792335082-0EA26CD93992 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 15:51:15 | VAS-1792335074-B75F757F1AB5 | AGGREGATOR | TXN_COMPLETION | 414.17ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:50:53 | VAS-1792335052-70DF3F960CC6 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:50:46 | VAS-1792335045-7DB14AF1FB1E | AGGREGATOR | TXN_COMPLETION | 1136.75ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:50:46 | VAS-1792335045-7DB14AF1FB1E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:50:31 | VAS-1792335030-76093302EB5F | TELCO | TXN_COMPLETION | 937.24ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 15:50:31 | VAS-1792335030-76093302EB5F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 15:50:25 | VAS-1792335023-615ABFAFAB34 | TELCO | TXN_COMPLETION | 2238.85ms | 500.00ms | Opay | Telcos Direct | MTN |