SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2765 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261008-2764 | Oct 08 | Glo | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261008-2763 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261008-2762 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261008-2761 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.7% | 171 | QUEUED | CLOSED |
| SLB-20261008-2760 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261008-2759 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261008-2758 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20261008-2757 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261008-2756 | Oct 08 | Glo | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261008-2755 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261008-2754 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261008-2753 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261008-2752 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261008-2751 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20261008-2750 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2749 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.6% | 175 | QUEUED | CLOSED |
| SLB-20261008-2748 | Oct 08 | Glo | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261008-2747 | Oct 08 | Airtel | Success Rate | 95.0% | 94.1% | 173 | QUEUED | CLOSED |
| SLB-20261008-2746 | Oct 08 | MTN | Success Rate | 95.0% | 94.9% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:22:57 | VAS-1792304576-A8DB17598389 | AGGREGATOR | TXN_COMPLETION | 752.85ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:22:57 | VAS-1792304576-A8DB17598389 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 07:22:53 | VAS-1792304571-A5AFA508EA22 | AGGREGATOR | TXN_COMPLETION | 1183.89ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 07:22:42 | VAS-1792304561-38F7D64481D5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:22:34 | VAS-1792304551-DAAA75215D7B | TELCO | TXN_COMPLETION | 2285.05ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:22:34 | VAS-1792304551-DAAA75215D7B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:22:13 | VAS-1792304532-E11FEECA3EDA | TELCO | TXN_COMPLETION | 1315.62ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:22:04 | VAS-1792304522-E087D56E6327 | AGGREGATOR | TXN_COMPLETION | 1904.11ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 07:22:04 | VAS-1792304522-E087D56E6327 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 07:22:00 | VAS-1792304517-BE1CE48AC5D8 | TELCO | TXN_COMPLETION | 1962.92ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:22:00 | VAS-1792304517-BE1CE48AC5D8 | AGGREGATOR | TXN_COMPLETION | 958.74ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:53 | VAS-1792304512-36E1CD9F3535 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:21:48 | VAS-1792304507-651E9F9DD5E8 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:38 | VAS-1792304497-11241663A9B1 | TELCO | TXN_COMPLETION | 682.35ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 07:21:38 | VAS-1792304497-11241663A9B1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 07:21:33 | VAS-1792304492-56DC2AF362EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 07:21:19 | VAS-1792304478-7DEAC241A617 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:13 | VAS-1792304473-DD411BF473BC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:21:06 | VAS-1792304463-158300BEAB40 | TELCO | TXN_COMPLETION | 2101.02ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 07:21:06 | VAS-1792304463-158300BEAB40 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |