SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2765 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.7% | 168 | QUEUED | CLOSED |
| SLB-20261008-2764 | Oct 08 | Glo | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20261008-2763 | Oct 08 | Airtel | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261008-2762 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20261008-2761 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.7% | 171 | QUEUED | CLOSED |
| SLB-20261008-2760 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 176 | QUEUED | CLOSED |
| SLB-20261008-2759 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.3% | 153 | QUEUED | CLOSED |
| SLB-20261008-2758 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20261008-2757 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.6% | 173 | QUEUED | CLOSED |
| SLB-20261008-2756 | Oct 08 | Glo | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261008-2755 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261008-2754 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20261008-2753 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.8% | 170 | QUEUED | CLOSED |
| SLB-20261008-2752 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 176 | QUEUED | CLOSED |
| SLB-20261008-2751 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20261008-2750 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2749 | Oct 08 | 9Mobile | Success Rate | 95.0% | 93.6% | 175 | QUEUED | CLOSED |
| SLB-20261008-2748 | Oct 08 | Glo | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261008-2747 | Oct 08 | Airtel | Success Rate | 95.0% | 94.1% | 173 | QUEUED | CLOSED |
| SLB-20261008-2746 | Oct 08 | MTN | Success Rate | 95.0% | 94.9% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:58:09 | VAS-1792277887-EB6A2B47C13D | AGGREGATOR | TXN_COMPLETION | 1843.20ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:58:09 | VAS-1792277887-EB6A2B47C13D | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:57:58 | VAS-1792277877-F571A87BA143 | AGGREGATOR | TXN_COMPLETION | 1171.79ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:57:58 | VAS-1792277877-F571A87BA143 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:57:43 | VAS-1792277862-A2EE8B63F351 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:57:38 | VAS-1792277857-EDBD95CBBDDE | AGGREGATOR | TXN_COMPLETION | 1108.90ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:57:38 | VAS-1792277857-EDBD95CBBDDE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:57:19 | VAS-1792277838-16528E0803A5 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:57:15 | VAS-1792277833-D010E36B90D2 | TELCO | TXN_COMPLETION | 2090.98ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 23:57:00 | VAS-1792277818-8083EF356F65 | TELCO | TXN_COMPLETION | 2155.96ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:57:00 | VAS-1792277818-8083EF356F65 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:56:44 | VAS-1792277803-B552AC250C71 | TELCO | TXN_COMPLETION | 852.23ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:56:44 | VAS-1792277803-B552AC250C71 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:56:39 | VAS-1792277798-D4DC62987A8C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:56:31 | VAS-1792277788-E2DB2D1E7562 | TELCO | TXN_COMPLETION | 1659.89ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:56:31 | VAS-1792277788-E2DB2D1E7562 | AGGREGATOR | TXN_COMPLETION | 858.02ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:56:31 | VAS-1792277788-E2DB2D1E7562 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:56:26 | VAS-1792277784-823F4B6846D3 | TELCO | TXN_COMPLETION | 1689.31ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 23:56:21 | VAS-1792277779-813091EDC287 | AGGREGATOR | TXN_COMPLETION | 1864.19ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:56:21 | VAS-1792277779-813091EDC287 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |