SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2725 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 183 | QUEUED | CLOSED |
| SLB-20261008-2724 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.0% | 171 | QUEUED | CLOSED |
| SLB-20261008-2723 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2722 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2721 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2720 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.1% | 165 | QUEUED | CLOSED |
| SLB-20261008-2719 | Oct 08 | Glo | Success Rate | 95.0% | 94.1% | 171 | QUEUED | CLOSED |
| SLB-20261008-2718 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 185 | QUEUED | CLOSED |
| SLB-20261008-2717 | Oct 08 | MTN | Success Rate | 95.0% | 95.0% | 144 | QUEUED | CLOSED |
| SLB-20261008-2716 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2715 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 176 | QUEUED | CLOSED |
| SLB-20261008-2714 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2713 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2712 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261008-2711 | Oct 08 | Glo | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20261008-2710 | Oct 08 | Airtel | Success Rate | 95.0% | 93.7% | 188 | QUEUED | CLOSED |
| SLB-20261008-2709 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 151 | QUEUED | CLOSED |
| SLB-20261008-2708 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
| SLB-20261008-2707 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 181 | QUEUED | CLOSED |
| SLB-20261008-2706 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:53:03 | VAS-1792284779-A9E8B8B80D87 | TELCO | TXN_COMPLETION | 2708.41ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:53:03 | VAS-1792284779-A9E8B8B80D87 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:52:55 | VAS-1792284775-3C51B13A5B07 | AGGREGATOR | TXN_COMPLETION | 402.42ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:52:55 | VAS-1792284775-3C51B13A5B07 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:52:52 | VAS-1792284770-E4D2CCE0FED9 | AGGREGATOR | TXN_COMPLETION | 1385.77ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:52:52 | VAS-1792284770-E4D2CCE0FED9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:52:46 | VAS-1792284765-3CB67F93CD64 | AGGREGATOR | TXN_COMPLETION | 451.76ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:46 | VAS-1792284765-3CB67F93CD64 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:42 | VAS-1792284760-3B880DD0FB67 | TELCO | TXN_COMPLETION | 2384.34ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:52:31 | VAS-1792284750-E9D6E53C1561 | TELCO | TXN_COMPLETION | 772.51ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:31 | VAS-1792284750-E9D6E53C1561 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:11 | VAS-1792284730-17394A6EE736 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:52:02 | VAS-1792284721-9156D422CE21 | AGGREGATOR | TXN_COMPLETION | 451.27ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | TELCO | TXN_COMPLETION | 2019.73ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | AGGREGATOR | TXN_COMPLETION | 1554.61ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:37 | VAS-1792284696-94A32C547CFE | TELCO | TXN_COMPLETION | 924.94ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:51:37 | VAS-1792284696-94A32C547CFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:51:33 | VAS-1792284691-D1311042E6FE | TELCO | TXN_COMPLETION | 1844.31ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 01:51:28 | VAS-1792284686-7FD86ECE2B43 | TELCO | TXN_COMPLETION | 879.03ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |