SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2725 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 183 | QUEUED | CLOSED |
| SLB-20261008-2724 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.0% | 171 | QUEUED | CLOSED |
| SLB-20261008-2723 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2722 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2721 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2720 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.1% | 165 | QUEUED | CLOSED |
| SLB-20261008-2719 | Oct 08 | Glo | Success Rate | 95.0% | 94.1% | 171 | QUEUED | CLOSED |
| SLB-20261008-2718 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 185 | QUEUED | CLOSED |
| SLB-20261008-2717 | Oct 08 | MTN | Success Rate | 95.0% | 95.0% | 144 | QUEUED | CLOSED |
| SLB-20261008-2716 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2715 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 176 | QUEUED | CLOSED |
| SLB-20261008-2714 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2713 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2712 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261008-2711 | Oct 08 | Glo | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20261008-2710 | Oct 08 | Airtel | Success Rate | 95.0% | 93.7% | 188 | QUEUED | CLOSED |
| SLB-20261008-2709 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 151 | QUEUED | CLOSED |
| SLB-20261008-2708 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
| SLB-20261008-2707 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 181 | QUEUED | CLOSED |
| SLB-20261008-2706 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:03:44 | VAS-1792249422-B1C14D2D9AF1 | TELCO | TXN_COMPLETION | 1722.58ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 16:03:44 | VAS-1792249422-B1C14D2D9AF1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 16:03:38 | VAS-1792249417-486C302B89C1 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 16:03:28 | VAS-1792249407-7F16EBD04EB1 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:03:19 | VAS-1792249397-5FFC8BF32D3B | TELCO | TXN_COMPLETION | 1468.76ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 16:03:19 | VAS-1792249397-5FFC8BF32D3B | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 16:03:16 | VAS-1792249393-3E9012D2A1F6 | TELCO | TXN_COMPLETION | 1064.36ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:03:16 | VAS-1792249393-3E9012D2A1F6 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:02:44 | VAS-1792249363-8B281886A396 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 16:02:19 | VAS-1792249339-34B00877DF81 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:02:14 | VAS-1792249334-D887CBABECF8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:02:11 | VAS-1792249329-B945F088AC94 | TELCO | TXN_COMPLETION | 1348.53ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 16:02:11 | VAS-1792249329-B945F088AC94 | AGGREGATOR | TXN_COMPLETION | 726.72ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 16:02:01 | VAS-1792249319-3ECD48E39DE9 | TELCO | TXN_COMPLETION | 1767.98ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:02:01 | VAS-1792249319-3ECD48E39DE9 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:01:55 | VAS-1792249314-FB003F7F8973 | AGGREGATOR | TXN_COMPLETION | 1164.72ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 16:01:53 | VAS-1792249309-42D59DCE84BC | TELCO | TXN_COMPLETION | 2350.87ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 16:01:53 | VAS-1792249309-42D59DCE84BC | AGGREGATOR | TXN_COMPLETION | 1801.00ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 16:01:40 | VAS-1792249299-E1611BE063DC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 16:01:36 | VAS-1792249294-5C8CE44EBDD7 | TELCO | TXN_COMPLETION | 953.58ms | 500.00ms | Opay | NexBridge | 9Mobile |