SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2725 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 183 | QUEUED | CLOSED |
| SLB-20261008-2724 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.0% | 171 | QUEUED | CLOSED |
| SLB-20261008-2723 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 177 | QUEUED | CLOSED |
| SLB-20261008-2722 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2721 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2720 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.1% | 165 | QUEUED | CLOSED |
| SLB-20261008-2719 | Oct 08 | Glo | Success Rate | 95.0% | 94.1% | 171 | QUEUED | CLOSED |
| SLB-20261008-2718 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 185 | QUEUED | CLOSED |
| SLB-20261008-2717 | Oct 08 | MTN | Success Rate | 95.0% | 95.0% | 144 | QUEUED | CLOSED |
| SLB-20261008-2716 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 173 | QUEUED | CLOSED |
| SLB-20261008-2715 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 176 | QUEUED | CLOSED |
| SLB-20261008-2714 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2713 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.4% | 167 | QUEUED | CLOSED |
| SLB-20261008-2712 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 159 | QUEUED | CLOSED |
| SLB-20261008-2711 | Oct 08 | Glo | Success Rate | 95.0% | 94.2% | 168 | QUEUED | CLOSED |
| SLB-20261008-2710 | Oct 08 | Airtel | Success Rate | 95.0% | 93.7% | 188 | QUEUED | CLOSED |
| SLB-20261008-2709 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 151 | QUEUED | CLOSED |
| SLB-20261008-2708 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 93.9% | 175 | QUEUED | CLOSED |
| SLB-20261008-2707 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 181 | QUEUED | CLOSED |
| SLB-20261008-2706 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:01:36 | VAS-1792249294-5C8CE44EBDD7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:01:29 | VAS-1792249285-3DC8C6D9F26D | TELCO | TXN_COMPLETION | 2442.36ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:01:29 | VAS-1792249285-3DC8C6D9F26D | AGGREGATOR | TXN_COMPLETION | 1976.37ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:01:29 | VAS-1792249285-3DC8C6D9F26D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:01:20 | VAS-1792249279-F98EBAAEAD23 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 16:01:17 | VAS-1792249276-10793054522D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:01:03 | VAS-1792249260-41BF5677111C | TELCO | TXN_COMPLETION | 2225.90ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 16:01:03 | VAS-1792249260-41BF5677111C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 16:00:46 | VAS-1792249245-39D69A06DFD6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:00:41 | VAS-1792249240-9451F093075D | AGGREGATOR | TXN_COMPLETION | 403.66ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:00:37 | VAS-1792249235-E875075CC402 | AGGREGATOR | TXN_COMPLETION | 1713.51ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 16:00:37 | VAS-1792249235-E875075CC402 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 16:00:13 | VAS-1792249211-971C89474A05 | AGGREGATOR | TXN_COMPLETION | 1887.57ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 16:00:08 | VAS-1792249206-957513E560CA | TELCO | TXN_COMPLETION | 1179.10ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 16:00:08 | VAS-1792249206-957513E560CA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 16:00:02 | VAS-1792249201-0AA2E531AB01 | TELCO | TXN_COMPLETION | 710.16ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 15:59:41 | VAS-1792249181-7D442A95E360 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 15:59:38 | VAS-1792249176-17BB2592AEC7 | TELCO | TXN_COMPLETION | 1683.45ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:59:38 | VAS-1792249176-17BB2592AEC7 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:59:27 | VAS-1792249166-A5AD098D4DB5 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |