SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2685 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2684 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 163 | QUEUED | CLOSED |
| SLB-20261008-2683 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2682 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2681 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2680 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261008-2679 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261008-2678 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 186 | QUEUED | CLOSED |
| SLB-20261008-2677 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2676 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2675 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2674 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2673 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20261008-2672 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2671 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20261008-2670 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 178 | QUEUED | CLOSED |
| SLB-20261008-2669 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2668 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2667 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20261008-2666 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:58:29 | VAS-1792288708-C00BA5237985 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 02:58:26 | VAS-1792288703-44160D115323 | TELCO | TXN_COMPLETION | 799.62ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:58:26 | VAS-1792288703-44160D115323 | AGGREGATOR | TXN_COMPLETION | 1852.72ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:58:26 | VAS-1792288703-44160D115323 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:58:16 | VAS-1792288693-55653101AE56 | TELCO | TXN_COMPLETION | 1900.77ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:58:16 | VAS-1792288693-55653101AE56 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:58:10 | VAS-1792288688-C0FFC95443F8 | AGGREGATOR | TXN_COMPLETION | 1746.00ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:57:51 | VAS-1792288669-C8F93AED58B8 | TELCO | TXN_COMPLETION | 867.15ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:57:51 | VAS-1792288669-C8F93AED58B8 | AGGREGATOR | TXN_COMPLETION | 1795.62ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:57:51 | VAS-1792288669-C8F93AED58B8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:57:48 | VAS-1792288664-83F2C37E37B0 | TELCO | TXN_COMPLETION | 2434.74ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:57:48 | VAS-1792288664-83F2C37E37B0 | AGGREGATOR | TXN_COMPLETION | 1400.68ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:57:48 | VAS-1792288664-83F2C37E37B0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:57:39 | VAS-1792288659-78FDDB3DD64F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 02:57:27 | VAS-1792288644-0B2F382E4F6E | TELCO | TXN_COMPLETION | 2451.17ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 02:57:15 | VAS-1792288634-8F273AC63AF5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 02:57:07 | VAS-1792288624-06ACE554AF36 | AGGREGATOR | TXN_COMPLETION | 2289.94ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:57:07 | VAS-1792288624-06ACE554AF36 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:57:01 | VAS-1792288620-06F3C3727D7B | TELCO | TXN_COMPLETION | 712.17ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:56:56 | VAS-1792288615-7F47B505BBA8 | AGGREGATOR | TXN_COMPLETION | 1011.66ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |