SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2685 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2684 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 163 | QUEUED | CLOSED |
| SLB-20261008-2683 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2682 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2681 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2680 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261008-2679 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261008-2678 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 186 | QUEUED | CLOSED |
| SLB-20261008-2677 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2676 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2675 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2674 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2673 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20261008-2672 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2671 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20261008-2670 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 178 | QUEUED | CLOSED |
| SLB-20261008-2669 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2668 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2667 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20261008-2666 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:28:36 | VAS-1792286914-7F82C449EB5C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 02:28:31 | VAS-1792286909-B9B591C734C5 | AGGREGATOR | TXN_COMPLETION | 1467.37ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:28:31 | VAS-1792286909-B9B591C734C5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:28:20 | VAS-1792286899-686993EA52CC | AGGREGATOR | TXN_COMPLETION | 400.27ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:28:00 | VAS-1792286879-9DDDB8279FC5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:27:40 | VAS-1792286860-720442A32729 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:27:21 | VAS-1792286841-B423ECA974A6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:27:16 | VAS-1792286835-9413119DE0BD | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:26:56 | VAS-1792286816-AF244205AB2D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:26:46 | VAS-1792286806-68752C1C472D | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 02:26:19 | VAS-1792286776-734CAFB21E64 | TELCO | TXN_COMPLETION | 2178.92ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 02:26:14 | VAS-1792286771-A47097E074A4 | TELCO | TXN_COMPLETION | 2004.23ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 02:26:14 | VAS-1792286771-A47097E074A4 | AGGREGATOR | TXN_COMPLETION | 403.20ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 02:25:58 | VAS-1792286757-5FEE0EFF384F | AGGREGATOR | TXN_COMPLETION | 1047.84ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 02:25:58 | VAS-1792286757-5FEE0EFF384F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 02:25:52 | VAS-1792286752-9672EFDEAC05 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:25:48 | VAS-1792286747-BAFDE6E06FDB | AGGREGATOR | TXN_COMPLETION | 748.99ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:25:45 | VAS-1792286742-39510BC2CB9D | TELCO | TXN_COMPLETION | 2558.72ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 02:25:45 | VAS-1792286742-39510BC2CB9D | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 02:25:27 | VAS-1792286726-FD093D0D0A77 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |