SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2685 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2684 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 163 | QUEUED | CLOSED |
| SLB-20261008-2683 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2682 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2681 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2680 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261008-2679 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261008-2678 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 186 | QUEUED | CLOSED |
| SLB-20261008-2677 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2676 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2675 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2674 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2673 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20261008-2672 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2671 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20261008-2670 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 178 | QUEUED | CLOSED |
| SLB-20261008-2669 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2668 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2667 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20261008-2666 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:53:03 | VAS-1792284779-A9E8B8B80D87 | TELCO | TXN_COMPLETION | 2708.41ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:53:03 | VAS-1792284779-A9E8B8B80D87 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:52:55 | VAS-1792284775-3C51B13A5B07 | AGGREGATOR | TXN_COMPLETION | 402.42ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:52:55 | VAS-1792284775-3C51B13A5B07 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:52:52 | VAS-1792284770-E4D2CCE0FED9 | AGGREGATOR | TXN_COMPLETION | 1385.77ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:52:52 | VAS-1792284770-E4D2CCE0FED9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:52:46 | VAS-1792284765-3CB67F93CD64 | AGGREGATOR | TXN_COMPLETION | 451.76ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:46 | VAS-1792284765-3CB67F93CD64 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:42 | VAS-1792284760-3B880DD0FB67 | TELCO | TXN_COMPLETION | 2384.34ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:52:31 | VAS-1792284750-E9D6E53C1561 | TELCO | TXN_COMPLETION | 772.51ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:31 | VAS-1792284750-E9D6E53C1561 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:11 | VAS-1792284730-17394A6EE736 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:52:02 | VAS-1792284721-9156D422CE21 | AGGREGATOR | TXN_COMPLETION | 451.27ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | TELCO | TXN_COMPLETION | 2019.73ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | AGGREGATOR | TXN_COMPLETION | 1554.61ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:37 | VAS-1792284696-94A32C547CFE | TELCO | TXN_COMPLETION | 924.94ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:51:37 | VAS-1792284696-94A32C547CFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:51:33 | VAS-1792284691-D1311042E6FE | TELCO | TXN_COMPLETION | 1844.31ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 01:51:28 | VAS-1792284686-7FD86ECE2B43 | TELCO | TXN_COMPLETION | 879.03ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |