SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2685 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2684 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 163 | QUEUED | CLOSED |
| SLB-20261008-2683 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2682 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2681 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2680 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261008-2679 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261008-2678 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 186 | QUEUED | CLOSED |
| SLB-20261008-2677 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2676 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2675 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2674 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2673 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20261008-2672 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2671 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20261008-2670 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 178 | QUEUED | CLOSED |
| SLB-20261008-2669 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2668 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2667 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20261008-2666 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:30:35 | VAS-1792272633-CC4C1ECBA73D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:30:29 | VAS-1790034104-8F0F410BCDFF | AGGREGATOR | TXN_COMPLETION | 1102.22ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:30:29 | VAS-1790034104-8F0F410BCDFF | MERCHANT | TXN_COMPLETION | 2238541.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:30:25 | VAS-1792272623-0D63BD127DF7 | AGGREGATOR | TXN_COMPLETION | 1444.88ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:30:19 | VAS-1792272619-F19F9F798647 | TELCO | TXN_COMPLETION | 732.19ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:30:19 | VAS-1792272619-F19F9F798647 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:30:00 | VAS-1792272599-3485EBE99B6A | TELCO | TXN_COMPLETION | 791.59ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:30:00 | VAS-1792272599-3485EBE99B6A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:29:55 | VAS-1792272594-BA68D87D0266 | TELCO | TXN_COMPLETION | 1032.43ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:47 | VAS-1792272584-AFE6803BA7E6 | TELCO | TXN_COMPLETION | 2274.78ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:29:47 | VAS-1792272584-AFE6803BA7E6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:29:26 | VAS-1792272564-3A50E9331C28 | AGGREGATOR | TXN_COMPLETION | 918.52ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:29:26 | VAS-1792272564-3A50E9331C28 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:29:21 | VAS-1792272560-E31D539DE9B5 | AGGREGATOR | TXN_COMPLETION | 993.61ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:21 | VAS-1792272560-E31D539DE9B5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | TELCO | TXN_COMPLETION | 1162.35ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | AGGREGATOR | TXN_COMPLETION | 406.04ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | TELCO | TXN_COMPLETION | 1850.75ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | AGGREGATOR | TXN_COMPLETION | 985.36ms | 400.00ms | Union Bank | Cordis Telcom | MTN |