SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2685 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2684 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 163 | QUEUED | CLOSED |
| SLB-20261008-2683 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2682 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2681 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2680 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261008-2679 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261008-2678 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 186 | QUEUED | CLOSED |
| SLB-20261008-2677 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2676 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2675 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2674 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2673 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20261008-2672 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2671 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20261008-2670 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 178 | QUEUED | CLOSED |
| SLB-20261008-2669 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2668 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2667 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20261008-2666 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:04:15 | VAS-1792253053-BDD3F96AC45A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:04:06 | VAS-1792253043-A900944148DE | AGGREGATOR | TXN_COMPLETION | 2422.81ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:04:06 | VAS-1792253043-A900944148DE | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:03:50 | VAS-1792253028-840F7CFA3AD1 | TELCO | TXN_COMPLETION | 1354.57ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 17:03:50 | VAS-1792253028-840F7CFA3AD1 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 17:03:39 | VAS-1792253019-7A5D7FB06127 | TELCO | TXN_COMPLETION | 736.50ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:03:39 | VAS-1792253019-7A5D7FB06127 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:03:29 | VAS-1792253009-A4989899BDA0 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 17:03:24 | VAS-1792253004-6F3B397237A9 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 17:03:12 | VAS-1792252989-7FB72D9726EC | TELCO | TXN_COMPLETION | 2512.05ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:03:07 | VAS-1792252984-771747D96582 | AGGREGATOR | TXN_COMPLETION | 2013.90ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:03:07 | VAS-1792252984-771747D96582 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:02:45 | VAS-1792252965-603898EA7109 | AGGREGATOR | TXN_COMPLETION | 417.59ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 17:02:45 | VAS-1792252965-603898EA7109 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 17:02:30 | VAS-1790967483-45B456AA1F19 | MERCHANT | TXN_COMPLETION | 1285486.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 17:02:27 | VAS-1792252945-A9050E5D5439 | TELCO | TXN_COMPLETION | 2173.39ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:02:27 | VAS-1792252945-A9050E5D5439 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:02:21 | VAS-1792252940-E4C3272B8EA1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:02:18 | VAS-1792252935-49FDF1FB1195 | TELCO | TXN_COMPLETION | 1638.26ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:02:18 | VAS-1792252935-49FDF1FB1195 | AGGREGATOR | TXN_COMPLETION | 1746.83ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |