SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261008-2685 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2684 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 163 | QUEUED | CLOSED |
| SLB-20261008-2683 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 162 | QUEUED | CLOSED |
| SLB-20261008-2682 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.7% | 150 | QUEUED | CLOSED |
| SLB-20261008-2681 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.2% | 174 | QUEUED | CLOSED |
| SLB-20261008-2680 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.3% | 158 | QUEUED | CLOSED |
| SLB-20261008-2679 | Oct 08 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261008-2678 | Oct 08 | Airtel | Success Rate | 95.0% | 93.8% | 186 | QUEUED | CLOSED |
| SLB-20261008-2677 | Oct 08 | MTN | Success Rate | 95.0% | 94.7% | 151 | QUEUED | CLOSED |
| SLB-20261008-2676 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.3% | 164 | QUEUED | CLOSED |
| SLB-20261008-2675 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2674 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20261008-2673 | Oct 08 | Primus VAS | Success Rate | 95.0% | 94.6% | 163 | QUEUED | CLOSED |
| SLB-20261008-2672 | Oct 08 | 9Mobile | Success Rate | 95.0% | 94.5% | 155 | QUEUED | CLOSED |
| SLB-20261008-2671 | Oct 08 | Glo | Success Rate | 95.0% | 94.8% | 150 | QUEUED | CLOSED |
| SLB-20261008-2670 | Oct 08 | Airtel | Success Rate | 95.0% | 94.0% | 178 | QUEUED | CLOSED |
| SLB-20261008-2669 | Oct 08 | MTN | Success Rate | 95.0% | 94.8% | 149 | QUEUED | CLOSED |
| SLB-20261008-2668 | Oct 08 | Telcos Direct | Success Rate | 95.0% | 94.4% | 162 | QUEUED | CLOSED |
| SLB-20261008-2667 | Oct 08 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20261008-2666 | Oct 08 | NexBridge | Success Rate | 95.0% | 94.4% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:15:23 | VAS-1792246523-7B27B38AA5AF | TELCO | TXN_COMPLETION | 1587.16ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:15:09 | VAS-1792246509-23B586FADF16 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:15:05 | VAS-1792246504-8FE307CA4B5B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:15:01 | VAS-1792246499-B0449BBEA4D1 | AGGREGATOR | TXN_COMPLETION | 1823.71ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:15:01 | VAS-1792246499-B0449BBEA4D1 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:14:49 | VAS-1792246489-AFAEC5807FB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:14:45 | VAS-1792246484-BCC5C0954C63 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 15:14:25 | VAS-1792246465-5B4770100685 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 15:14:25 | VAS-1792246460-6F3F98981CA6 | AGGREGATOR | TXN_COMPLETION | 2256.99ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:14:25 | VAS-1792246460-6F3F98981CA6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:14:16 | VAS-1792246455-B5A840CD67B2 | TELCO | TXN_COMPLETION | 1353.78ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:14:16 | VAS-1792246455-B5A840CD67B2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:14:01 | VAS-1792246440-CA5BCD2FD695 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:13:37 | VAS-1792246415-6EFC6B89988A | TELCO | TXN_COMPLETION | 1714.18ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:37 | VAS-1792246415-6EFC6B89988A | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:33 | VAS-1792246410-5DABE802B6B8 | AGGREGATOR | TXN_COMPLETION | 1883.93ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 15:13:17 | VAS-1792246396-36A26F51F466 | AGGREGATOR | TXN_COMPLETION | 1054.13ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:17 | VAS-1792246396-36A26F51F466 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:13 | VAS-1792246391-B31283412A9A | TELCO | TXN_COMPLETION | 1383.45ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:13:13 | VAS-1792246391-B31283412A9A | AGGREGATOR | TXN_COMPLETION | 863.15ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |