SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:14:26 | VAS-1792307663-2349A382F067 | AGGREGATOR | TXN_COMPLETION | 1470.94ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:14:26 | VAS-1792307663-2349A382F067 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:14:10 | VAS-1792307648-6375E632C0F3 | TELCO | TXN_COMPLETION | 2131.23ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:14:10 | VAS-1792307648-6375E632C0F3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:13:40 | VAS-1792307618-CB72964BFFEE | TELCO | TXN_COMPLETION | 1186.72ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 08:13:40 | VAS-1792307618-CB72964BFFEE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 08:13:31 | VAS-1792307611-5FB9AF2B726A | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:13:10 | VAS-1792307589-AAC58A10D132 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:12:57 | VAS-1792307574-BB1F5C96DCF4 | TELCO | TXN_COMPLETION | 2086.60ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:12:57 | VAS-1792307574-BB1F5C96DCF4 | AGGREGATOR | TXN_COMPLETION | 1299.08ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:12:57 | VAS-1792307574-BB1F5C96DCF4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 08:12:32 | VAS-1792307552-E0385603E9FF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 08:12:28 | VAS-1792307544-750F330D64BD | TELCO | TXN_COMPLETION | 1126.14ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:12:28 | VAS-1792307544-750F330D64BD | AGGREGATOR | TXN_COMPLETION | 2513.53ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:12:17 | VAS-1792307537-4302319C337D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 08:12:12 | VAS-1792307529-074A633294BD | AGGREGATOR | TXN_COMPLETION | 1830.57ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 08:12:12 | VAS-1792307529-074A633294BD | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 08:12:03 | VAS-1792307522-31A945FC97B5 | TELCO | TXN_COMPLETION | 998.50ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 08:11:41 | VAS-1792307500-70A594CACD66 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 08:11:13 | VAS-1790927937-0211F15A18AD | AGGREGATOR | TXN_COMPLETION | 571.09ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |