SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:15:51 | VAS-1792296949-AEC8E65B8DB7 | TELCO | TXN_COMPLETION | 1959.30ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:15:48 | VAS-1792296944-743022FAC9B6 | TELCO | TXN_COMPLETION | 2052.26ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:15:48 | VAS-1792296944-743022FAC9B6 | AGGREGATOR | TXN_COMPLETION | 1758.75ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:15:48 | VAS-1792296944-743022FAC9B6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:15:35 | VAS-1792296934-D5A951544E08 | TELCO | TXN_COMPLETION | 824.84ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:15:35 | VAS-1792296934-D5A951544E08 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:15:31 | VAS-1792296930-A58360199C36 | TELCO | TXN_COMPLETION | 690.52ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:15:31 | VAS-1792296930-A58360199C36 | AGGREGATOR | TXN_COMPLETION | 403.95ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:15:30 | VAS-1792296930-973F0F197E3E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:14:51 | VAS-1792296890-AC92FE1E9DCE | TELCO | TXN_COMPLETION | 1221.10ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:14:42 | VAS-1792296880-3F42257A6AF7 | AGGREGATOR | TXN_COMPLETION | 1885.71ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:14:42 | VAS-1792296880-3F42257A6AF7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:14:32 | VAS-1792296870-7C608B422074 | AGGREGATOR | TXN_COMPLETION | 1878.59ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:14:28 | VAS-1792296866-5D4F981C0179 | AGGREGATOR | TXN_COMPLETION | 2306.21ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 05:14:28 | VAS-1792296866-5D4F981C0179 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 05:14:26 | VAS-1792296860-C4FBB1C854ED | TELCO | TXN_COMPLETION | 1515.28ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:14:26 | VAS-1792296860-C4FBB1C854ED | AGGREGATOR | TXN_COMPLETION | 2539.04ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:14:26 | VAS-1792296860-C4FBB1C854ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:14:01 | VAS-1792296841-F9AAB5FFF41C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:13:56 | VAS-1790379810-EC6DCFED9955 | MERCHANT | TXN_COMPLETION | 1917043.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |