SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:22:37 | VAS-1792293755-118F5530BA82 | AGGREGATOR | TXN_COMPLETION | 1470.36ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:37 | VAS-1792293755-118F5530BA82 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:31 | VAS-1792293750-6E7F4D3C7BDC | TELCO | TXN_COMPLETION | 1239.62ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:22:31 | VAS-1792293750-6E7F4D3C7BDC | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:22:27 | VAS-1792293745-8A86D5F1987D | AGGREGATOR | TXN_COMPLETION | 1973.53ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:27 | VAS-1792293745-8A86D5F1987D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:17 | VAS-1792293735-813035BB0DFD | TELCO | TXN_COMPLETION | 1222.92ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:22:06 | VAS-1792293725-A10E7454A71A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:22:01 | VAS-1792293720-99A0051C738E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 04:21:58 | VAS-1792293715-C5FE312157E1 | AGGREGATOR | TXN_COMPLETION | 2546.20ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:21:58 | VAS-1792293715-C5FE312157E1 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:21:41 | VAS-1792293701-B3AA15EC20E2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:36 | VAS-1792293696-6074A0C9A149 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:31 | VAS-1792293691-AE3EC4095D72 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:17 | VAS-1792293676-15ABEAB5A0C9 | TELCO | TXN_COMPLETION | 795.66ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:17 | VAS-1792293676-15ABEAB5A0C9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | TELCO | TXN_COMPLETION | 2186.62ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | AGGREGATOR | TXN_COMPLETION | 1948.98ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |