SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261018-4645 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 187 | QUEUED | CLOSED |
| SLB-20261018-4644 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4643 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.2% | 200 | QUEUED | CLOSED |
| SLB-20261018-4642 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 213 | QUEUED | CLOSED |
| SLB-20261018-4641 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 170 | QUEUED | CLOSED |
| SLB-20261018-4640 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261018-4639 | Oct 18 | MTN | Success Rate | 95.0% | 93.3% | 195 | QUEUED | CLOSED |
| SLB-20261018-4638 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 184 | QUEUED | CLOSED |
| SLB-20261018-4637 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 185 | QUEUED | CLOSED |
| SLB-20261018-4636 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.2% | 205 | QUEUED | CLOSED |
| SLB-20261018-4635 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 204 | QUEUED | CLOSED |
| SLB-20261018-4634 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.6% | 219 | QUEUED | CLOSED |
| SLB-20261018-4633 | Oct 18 | Glo | Success Rate | 95.0% | 94.0% | 172 | QUEUED | CLOSED |
| SLB-20261018-4632 | Oct 18 | Airtel | Success Rate | 95.0% | 93.7% | 190 | QUEUED | CLOSED |
| SLB-20261018-4631 | Oct 18 | MTN | Success Rate | 95.0% | 93.4% | 196 | QUEUED | CLOSED |
| SLB-20261018-4630 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.4% | 193 | QUEUED | CLOSED |
| SLB-20261018-4629 | Oct 18 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 184 | QUEUED | CLOSED |
| SLB-20261018-4628 | Oct 18 | NexBridge | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4627 | Oct 18 | Primus VAS | Success Rate | 95.0% | 93.1% | 209 | QUEUED | CLOSED |
| SLB-20261018-4626 | Oct 18 | 9Mobile | Success Rate | 95.0% | 92.4% | 228 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:49:41 | VAS-1792291779-D0FB24AA8989 | AGGREGATOR | TXN_COMPLETION | 1002.04ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:49:41 | VAS-1792291779-D0FB24AA8989 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:49:26 | VAS-1792291764-8CFF212572CA | AGGREGATOR | TXN_COMPLETION | 1321.75ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:49:26 | VAS-1792291764-8CFF212572CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:49:15 | VAS-1792291755-6F66756E82D7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 03:49:10 | VAS-1792291750-2E6F22A46C30 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:48:52 | VAS-1792291730-B2662BDB39FF | TELCO | TXN_COMPLETION | 1740.35ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:48:52 | VAS-1792291730-B2662BDB39FF | AGGREGATOR | TXN_COMPLETION | 403.63ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:48:52 | VAS-1792291730-B2662BDB39FF | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:48:46 | VAS-1792291725-E3222EEF4C74 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:48:36 | VAS-1792291715-83F14A052121 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 03:48:31 | VAS-1792291710-7C61A0162D90 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 03:48:22 | VAS-1792291701-3C3C2DA2951A | AGGREGATOR | TXN_COMPLETION | 848.94ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 03:48:18 | VAS-1792291696-93A32D3327BA | AGGREGATOR | TXN_COMPLETION | 1806.12ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 03:48:18 | VAS-1792291696-93A32D3327BA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 03:48:12 | VAS-1792291691-3E83B3DC9944 | TELCO | TXN_COMPLETION | 1447.80ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:48:12 | VAS-1792291691-3E83B3DC9944 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:48:02 | VAS-1792291681-7FBBEB2C7737 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:47:57 | VAS-1792291676-1AEE4BA3662F | AGGREGATOR | TXN_COMPLETION | 400.06ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 03:47:38 | VAS-1792291656-64117053AB12 | AGGREGATOR | TXN_COMPLETION | 1156.60ms | 400.00ms | Union Bank | Telcos Direct | Glo |